Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Ahart

13725 W Port Royale LN

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

12
12
years of professional experience

Work History

Medical Assistant

US Dermatology Partners
07.2024 - Current
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both patient and the company alike.
  • Enhanced patient satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with patients through active listening skills, leading to higher retention rates and positive feedback from patients.
  • Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.

Medical Assistant

Omni Dermatology
09.2022 - 07.2024
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Assisted surgeons with critical decision-making processes during challenging cases.
  • Participated in continuous professional development opportunities to stay current on industry best practices and advancements in medical technology.
  • Maintained clear channels of communication among healthcare team members, fostering effective collaboration during complex surgeries.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.

Lead Medical Assistant

Healthfinity
05.2017 - 09.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Referral Coordinator

M&M Medical
03.2013 - 06.2018
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Streamlined referral process by implementing efficient tracking and communication systems.
  • Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
  • Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Implemented tracking system for referral outcomes, enabling continuous improvement of referral process.
  • Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
  • Contributed to development of referral policies and procedures, ensuring compliance with healthcare regulations.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Medical Assistant Certificate -

Everest College
Phoenix, AZ
01-2019

PVCC
Paradise Valley, AZ
01-2013

Skills

  • Customer service
  • Medical terminology knowledge
  • Patient confidentiality
  • Call center experience
  • Data entry proficiency
  • Healthcare industry
  • Insurance claims follow-up
  • Record maintenance
  • Patient payment processing

Timeline

Medical Assistant

US Dermatology Partners
07.2024 - Current

Medical Assistant

Omni Dermatology
09.2022 - 07.2024

Lead Medical Assistant

Healthfinity
05.2017 - 09.2022

Referral Coordinator

M&M Medical
03.2013 - 06.2018

Medical Assistant Certificate -

Everest College

PVCC

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Jamie Ahart