Jamie Davis
Florence
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
19
19
years of professional experience
Work History
Campus Monitor
Florence Unified School District
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
- Managed building access control systems and developed lock and unlock protocols with key control.
- Provided friendly and professional assistance to employees, visitors and students.
Paraprofessional
Florence Unified School District
07.2019 - 09.2021
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Completed documentation on student behaviors, interventions and results.
- Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Career Sabbatical
N/A
06.2016 - 07.2019
- Child care
Customer Service Representative
Target
09.2012 - 06.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Manager
Family Video Movie Club
01.2006 - 09.2012
- Established positive rapport with customers and team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interviewed, hired and trained staff to meet company objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Barberton High School
Barberton, OH05.2005
Skills
- Customer Service
- Verbal and Written Communication
- Training and mentoring
- Detail-Oriented
- Attentive and Observant
- Reliable and Responsible
- Data Entry
- Problem-Solving and Adaptability
- Team leadership
- Store operations
Timeline
Campus Monitor
Florence Unified School District
09.2021 - Current
Paraprofessional
Florence Unified School District
07.2019 - 09.2021
Career Sabbatical
N/A
06.2016 - 07.2019
Customer Service Representative
Target
09.2012 - 06.2016
Customer Service Manager
Family Video Movie Club
01.2006 - 09.2012
High School Diploma -
Barberton High School
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