Summary
Overview
Work History
Education
Skills
LEADERSHIP
Timeline
Generic

JAMIE FERNAU

GLENDALE

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced with back office operations and team leadership. Utilizes strong organizational and problem-solving skills to enhance efficiency. Track record of implementing effective processes and fostering collaborative work environment.

Overview

24
24
years of professional experience

Work History

Back Office Supervisor

Honor Health Urgent Care
04.2024 - Current
  • Provides exceptional leadership and effectively promotes teamwork and collaboration among all clinic staff.
  • Assists in creating an environment that supports high employee and physician engagement.
  • Supervision of back-office operations and providing the optimum level of care.
  • Assists with hiring and performance evaluations of staff and day-to-day operations. Supervises the back-office operations of the extended hours program..
  • Assisted upper management in the development of policies and procedures related to back office functions.
  • Improved overall workflow efficiency by implementing new back office processes and procedures.
  • Provides cross coverage support for Practice Manager.
  • Knowledge of medical front office procedures. Answers phone messages promptly.
  • Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison for the practice.
  • Partner with the Patient Experience Team to optimize the patient experience and lead by example creating personalized experience for customers.
  • Resolves day-to-day problems to ensure the clinic supports employees and patient expectations.
  • Monitors operation workflow and implement operational procedures to ensure efficiency and reach optimal goals.
  • Routinely monitors compliance for all necessary reviews, audits, education and training to maintain compliant status.
  • Implemented strategies to improve cost-efficiency in the back office without compromising service quality.
  • Maintained a high level of data accuracy by regularly reviewing reports generated by the team.
  • Controlled costs to keep business operating within budget and increase profits.
  • I assisted the manager with timecards and monitored attendance points, tracking trends over time.
  • Maintained DOP binder



Lead Medical Office Assistant

Honor Health Urgent Care
09.2020 - 04.2024
  • Ordered and maintained supply inventory for medical office
  • Ensured HIPPA compliance standards were met throughout all areas of the practice.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Analyzed trends in data collected from patient surveys; identified areas needing improvement based on findings.
  • Monitored inventory levels of supplies used by medical assistants; placed orders as needed.
  • Evaluated performance of medical assistants through observation and quality work review checks; provided feedback to improve performance.
  • Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
  • Identified process gaps that impacted workflow efficiency among medical assistants and developed solutions for resolution.
  • Collaborated with management teams from other departments to identify opportunities for cross-functional collaboration.
  • Managed departmental inventory and supply ordering.
  • Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Processed orders for medical supplies and lab equipment.
  • Worked collaboratively with all members of the healthcare team to provide optimal care for each patient.
  • Optimized office workflow with clear communication between staff members, resulting in an organized environment.

Registered Medical Assistant

Honor Health Urgent Care
06.2018 - 02.2020
  • Assisted physicians with patient care by taking vital signs, reviewing patient history and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record systems.
  • Participated in team meetings to improve workflows and contribute to improving patient outcomes.
  • Performed basic laboratory tests; uranalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Registered Medical Assistant

Banner Health
06.2001 - 06.2018
  • Assisted physicians with patient care by taking vital signs, reviewing patient history and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record systems.
  • Participated in team meetings to improve workflows and contribute to improving patient outcomes.
  • Performed basic laboratory tests; uranalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.

Education

Bachelor Degree - Healthcare Administration

Capella University
09.2025

Medical Assisting Certificate - Medical Assisting

Apollo College
09.2019

GED - undefined

Maricopa Community Colleges- Rio Salado Community College
08.1997

Skills

  • Experience in HIPAA adherence
  • Detail-oriented approach
  • Proficient in EMR systems
  • Patient management
  • Proficient in task management
  • Task prioritization
  • OSHA regulations knowledge
  • Efficient patient data management
  • Optimistic mindset
  • Effective team leadership
  • Process improvements
  • Regulatory adherence
  • Effective team leadership
  • Effective task delegation
  • Administrative operations
  • Financial management

LEADERSHIP

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.  Worked closely with management on day to day operations.  Collaborated with different departments on effective workflows for clinical staff. 

Timeline

Back Office Supervisor

Honor Health Urgent Care
04.2024 - Current

Lead Medical Office Assistant

Honor Health Urgent Care
09.2020 - 04.2024

Registered Medical Assistant

Honor Health Urgent Care
06.2018 - 02.2020

Registered Medical Assistant

Banner Health
06.2001 - 06.2018

Medical Assisting Certificate - Medical Assisting

Apollo College

GED - undefined

Maricopa Community Colleges- Rio Salado Community College

Bachelor Degree - Healthcare Administration

Capella University

Similar Profiles

CREATE PROFILE
JAMIE FERNAU