Jamie Guerrero
Phoenix
Summary
Dedicated customer service representative with a proven track record in conflict resolution and fostering positive customer relationships. Committed to enhancing customer satisfaction and driving service improvements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
csr
national mobile tire service
Phoenix
01.2023 - Current
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Resolved customer complaints through effective communication and problem-solving.
- Monitored inventory levels and reported discrepancies to management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated strong customer relationships, resulting in increased repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Identified areas for improvement in customer service processes and recommended actionable changes.
CSR, Sales
Arizona Department of Transportation
Phoenix
08.2021 - 02.2023
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Implemented innovative methods for streamlining the customer service process.
CSR, Sales
PLS Check Cashing
Phoenix
01.2017 - 12.2019
- Facilitated sales transactions and managed cash handling procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed and resolved customer complaints, enhancing overall service experience.
- Guided customers through check cashing and financial services inquiries to ensure clarity and satisfaction.
- Analyzed customer feedbacks and surveys data in order to identify trends in customer preferences and interests.
- Documented customer interactions and transactions, ensuring accurate records for improved service follow-up.
Picker
Amazon
Phoenix
12.2017 - 08.2019
- Picked customer orders accurately from designated locations in the warehouse.
- Operated hand-held scanners for inventory management and order tracking.
- Verified accuracy of items picked, packed and shipped to customers.
CNA
south mountain post Acute
Phoenix
10.2015 - 01.2016
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient progress and care provided in electronic health records.
- Collaborated with healthcare teams to develop individualized care plans.
- Answered patient call lights promptly and responded to requests appropriately.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted residents with bathing and dressing to promote personal hygiene.
Customer Service Representative
walmart
Phoenix
02.2015 - 01.2016
- Guided customers through product inquiries and service-related issues to enhance satisfaction.
- Addressed customer complaints with empathy and professionalism, leading to positive resolutions.
- Worked with team members to ensure store cleanliness and organization, supporting a welcoming environment.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Contacted customers about potential service upgrades, new services and account changes.
- Managed merchandise returns and exchanges efficiently.
Florist
Blooms Flowers And Gifts
Phoenix
05.2005 - 10.2014
- Designed custom floral arrangements for various occasions and events.
- Coordinated delivery and setup of flower arrangements for banquets, weddings, and funerals to meet client expectations.
- Guided customers in selecting floral gifts and decorations to enhance their experiences.
- Oversaw inventory of flowers and supplies to ensure availability for daily operations.
- Processed sales transactions via cash register and telephone orders.
- Maintained cleanliness and organization of store throughout operating hours.
- Managed customer orders, requests, and complaints in a timely manner.
- Maintained detailed records of customer orders and invoices.
Education
Cna
Shanta Cna
01-2013
High School Diploma -
Central High
Phoenix, AZ05-2005
Skills
- Customer service
- Customer relationship management
- Sales techniques
- Problem solving
- Conflict resolution
- Data entry
- Inventory management
Certification
- cna
Timeline
csr
national mobile tire service
01.2023 - Current
CSR, Sales
Arizona Department of Transportation
08.2021 - 02.2023
Picker
Amazon
12.2017 - 08.2019
CSR, Sales
PLS Check Cashing
01.2017 - 12.2019
CNA
south mountain post Acute
10.2015 - 01.2016
Customer Service Representative
walmart
02.2015 - 01.2016
Florist
Blooms Flowers And Gifts
05.2005 - 10.2014
Cna
Shanta Cna
High School Diploma -
Central High