Jamie Liskey
Maricopa
Summary
Highly motivated professional committed to delivering exceptional customer service satisfaction. Effective at multitasking and paying attention to detail while meeting deadlines. Successful in planning and implementing company policies, processes, and procedures. Skilled in maintaining neutrality during conflict situations and upholding organizational values and standards.
Overview
25
25
years of professional experience
Work History
Team Support Specialist
Consumer Cellular
04.2011 - Current
- First line support for a team of multi-level Customer Account Advisors
- Assist team Supervisor with identifying coaching opportunities for both individuals and the team
- Resolution of escalated customer situations including issues with equipment, service or agents
- Participated in cross-functional team-building activities.
- Supported the development of company policies and procedures, ensuring all team members understood expectations and requirements.
Customer Service Technician
Flextronics DBA Verizon Wireless
06.2007 - 07.2008
- Assist customers in a highly competitive and fast paced environment with service related issues, escalations and sales
- Special training included time management, team building and stress management
Bakery Dept. Lead
Walmart Stores, Inc.
09.2004 - 06.2007
- Order, prepare and display product while upholding the highest sanitation standards and best practices
- Cross trained in multiple departments to assist the store in any area needed
- Quality control and inventory of all items along with all corresponding documentation
Recreation Aide - Youth Activities
Morale, Welfare and Recreation Dept.
10.1999 - 02.2001
- Created monthly lesson plans based on needs and skill level of the children under my care
- Plans were were approved in advance with mandatory execution
- Responsible for the safety and discipline of each child under care which included proper documentation to track each incident and support progressive discipline
- Created a positive environment to promote happy children and growth
Education
High School Diploma -
Ramona High School
Ramona, CA06.1994
Skills
- Service Excellence
- Effective Listening
- Customer service expert
- Technical troubleshooting
- Issue troubleshooting
- Service support
Timeline
Team Support Specialist
Consumer Cellular
04.2011 - Current
Customer Service Technician
Flextronics DBA Verizon Wireless
06.2007 - 07.2008
Bakery Dept. Lead
Walmart Stores, Inc.
09.2004 - 06.2007
Recreation Aide - Youth Activities
Morale, Welfare and Recreation Dept.
10.1999 - 02.2001
High School Diploma -
Ramona High School
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