JAMIE MORITZ
Yuma
Summary
Highly driven and detail-oriented Medical Assistant / Front Desk Medical Receptionist with over four years of experience supporting both clinical and administrative operations in fast-paced healthcare environments. Proven ability to deliver exceptional patient care while managing front desk workflows, patient intake, scheduling, insurance verification, and medical documentation. Demonstrated expertise in phlebotomy, EMR/EHR systems, and patient flow coordination, contributing to a 60% reduction in patient wait times. Recognized for professionalism, strong multitasking abilities, and patient-focused communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant / Front Desk Medical Receptionist
Proactive Work Health Services
10.2020 - 12.2024
- Provided combined clinical and front desk support in a high-volume occupational health clinic.
- Managed patient check-in and check-out, verified demographics, insurance eligibility, and updated medical histories.
- Scheduled appointments, coordinated same-day visits, and managed provider calendars to optimize patient flow.
- Answered multi-line phone systems, triaged calls, and resolved patient concerns professionally.
- Collected and documented vital signs, medical histories, medications, and allergies using EMR/EHR systems.
- Performed phlebotomy, venipuncture, specimen collection, processing, and lab preparation.
- Assisted physicians with examinations, diagnostic testing, and routine clinical procedures.
- Maintained HIPAA-compliant medical records through accurate electronic documentation.
- Processed insurance verifications and prior authorizations, reducing patient wait times by up to 60%.
- Managed inventory, monitored supply levels, and placed replenishment orders.
- Educated patients on procedures, medications, treatment plans, and follow-up care.
- Provided first aid assistance during emergencies under physician supervision.
Agent
Advanced Call Center Technologies
03.2014 - 08.2016
- Delivered high-quality customer service, resolved inquiries efficiently, and strengthened communication, multitasking, and problem-solving skills transferable to healthcare environments.
Education
Associate of Science - Business Administration
Arizona Western College
Yuma, AZVocational Training - Limited X-Ray Technician
Career Care Institute
Lancaster, CASkills
- Front Desk Operations & Patient Intake
- Medical Reception & Patient Registration
- Appointment Scheduling & Calendar Management
- Insurance Verification, Eligibility & Prior Authorizations
- EMR/EHR Documentation & Medical Records Management
- Multi-Line Phone Systems & Call Handling
- HIPAA Compliance & Confidentiality
- Direct Patient Care & Vital Signs Monitoring
- Phlebotomy, Venipuncture & Specimen Processing
- Patient Flow Coordination & Check-In/Check-Out
- Infection Control & Equipment Sterilization
- Inventory & Medical Supply Management
- Medical Terminology
- EKG Knowledge & Simple Dressings
- CPR Certified
- Bilingual: English / Spanish
Certification
- DOT Certified
- BAT Certified
LANGUAGES
Spanish (Native/Bilingual)
Timeline
Medical Assistant / Front Desk Medical Receptionist
Proactive Work Health Services
10.2020 - 12.2024
Agent
Advanced Call Center Technologies
03.2014 - 08.2016
Associate of Science - Business Administration
Arizona Western College
Vocational Training - Limited X-Ray Technician
Career Care Institute