Jamie Rich DNP FNP-BC BSN RN

• Participated actively in case conferences involving multiple providers where complex cases were discussed.
• Improved patient outcomes by developing personalized care plans and closely monitoring progress.
• Performed regular follow-ups with patients both via phone calls and face-to-face visits; assessed progress towards achieving their health goals.
• Enhanced patient satisfaction through timely and empathetic communication, addressing concerns and answering questions.

(Trauma Level: III) (EHR: Epic) (Medication Dispensary: Pyxis) (Stroke Center)

• Triage and charge nursing.
• Coordinated nursing care on unit through staff assignments, monitoring patient orders, and communicating with ancillary departments.
• Effectively communicated with EMS dispatch, both ground and flight, to route patients to higher acuity institutions.

(Trauma Level: III) (EHR: Cerner) (Medication Dispensary: Omnicell)

• Triage and charge nursing.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Assessed emergency requests and made quick judgment calls to determine appropriate action for potential flight and ground transport from rural hospital setting to better equipped institutions.
• Stabilized patients with hypothermia, STEMIs
• Treated the Northern Wisconsin Indian Reserve and others with poor access to healthcare.

(Trauma Level: II) (EHR: Epic) (Medication Dispensary: Pyxis) (Comprehensive Stroke Center & On-site heart care team)

• Triage and charge nursing.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions; primarily CVA/STEMI-related.
• Established compassionate environment by providing psychological, emotional and spiritual support to patients and families.

(Trauma Level: I) (EHR: Meditech) (Medication Dispensary: Pyxis) (Trauma Center)

• Treated patients requiring stabilization and resuscitation for variety of illnesses and injuries including traumas, dehydration, hyperthermia.
• Responded to and documented sudden condition changes in patients with moderate to severe COVID-19 symptoms.
• Offered translation support for healthcare providers for the Hispanic community.

(Trauma Level: II) (EHR: Epic) (Medication Dispensary: Pyxis)

• Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
• Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
• Mitigated hazard potential from patients with a new and unpredictable communicable disease (COVID-19).

• Educated BSN and Direct-entry MSN students through demonstration of nursing skill in both lab and clinical-setting.
• Analyzed clinical settings' effectiveness in helping students achieve program objectives.
• Assigned students to patients based on students' learning objectives and patient needs.
• Provided immediate and constructive feedback to students individually and as group.