JAMIE CRUZ
Phoenix
Summary
HR professional with extensive experience at Southwest Key Programs, specializing in recruitment process enhancement and candidate quality improvement. Expertise in pre-employment screening and employee retention strategies, contributing to organizational success through effective talent management. Proven ability to foster team collaboration and ensure compliance with labor laws. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
HR Admin
Marshall's
Tempe
01.2023 - Current
- Provide administrative support to daily HR operations, including employee documentation, onboarding paperwork and personnel file maintenance.
- Assist with new hire coordination, employee data updates, and compliance-related tasks.
- Support store leadership and HR partners with day-to-day administrative needs.
- Maintain strict confidentiality of sensitive employee information.
- Utilize HR systems and internal tools to track and manage employee records efficiently.
- Delivered comprehensive administrative support to daily HR operations, effectively managing employee documentation and onboarding processes.
- Coordinated new hire orientations and ensured all onboarding paperwork was accurately completed and processed, contributing to a seamless integration experience for new employees.
- Maintained meticulous personnel files, adhering to strict confidentiality protocols to ensure the integrity and security of sensitive employee information.
Human Resources (Pre-Employment Specialist)
Southwest Key Programs
Phoenix
06.2024 - 06.2025
- Developed and implemented pre-employment screening processes to enhance candidate quality and compliance with legal standards.
- Conducted thorough background checks and reference verifications, ensuring the integrity and reliability of potential hires.
- Collaborated with hiring managers to understand recruitment needs and facilitate a streamlined hiring process.
- Utilized applicant tracking systems to manage candidate pipelines and optimize recruitment workflows.
- Facilitated pre-employment assessments and skill evaluations to gauge candidate competencies.
- Provided training and support to hiring teams on best practices for interviewing and candidate evaluation.
- Maintained up-to-date knowledge of employment laws and regulations to ensure adherence throughout the hiring process.
- Implemented process improvements that reduced time-to-fill for critical positions by 15%.
- Assisted in the development of onboarding materials to facilitate a smooth transition for new hires.
- Conducted exit interviews to gather feedback and identify trends for improving employee retention.
- (contract)
HR Administrator/Recruiter
Bashas
Chandler
06.2023 - 05.2024
- Managed the full-cycle recruitment process, from job posting to onboarding, ensuring a smooth transition for new hires.
- Developed and maintained strong relationships with hiring managers to understand their staffing needs and provide tailored recruitment solutions.
- Utilized applicant tracking systems to streamline recruitment processes and enhance candidate experience.
- Conducted comprehensive interviews and assessments to evaluate candidates' qualifications and cultural fit within the organization.
- Implemented employee referral programs that increased the quality of hires by 30%.
- Maintained up-to-date knowledge of labor laws and regulations to ensure compliance during the hiring process.
- Developed and facilitated training sessions for hiring managers on best practices in recruitment and selection.
- Participated in the creation of job descriptions and specifications to attract qualified applicants.
- Conducted background checks and reference verifications to ensure candidate suitability.
- Provided support in organizational development initiatives to enhance team performance and employee engagement.
- (contract)
HR Assistant
Courtesy Chevrolet
Phoenix
09.2022 - 04.2023
- Assisted in the recruitment process by screening resumes and scheduling interviews.
- Developed and maintained employee records, ensuring accuracy and confidentiality.
- Coordinated onboarding processes for new hires, providing necessary training and resources.
- Managed employee inquiries and provided support regarding HR policies and procedures.
- Collaborated with team members to improve the efficiency of HR operations and processes.
- Supported the administration of employee benefits programs and assisted with open enrollment.
- Assisted in the preparation of HR reports and metrics to track departmental performance.
- Utilized HR software to update and maintain employee data and documentation.
- Supported performance appraisal processes by collecting and organizing relevant documentation.
- Helped maintain a positive work environment through effective communication and support.
Human Resources Generalist
Schnellecke Logistics
Tempe
05.2022 - 08.2022
- Maintained and updated employee records in compliance with federal and state regulations using HRIS software.
- Facilitated onboarding processes for new hires, ensuring a smooth transition and improved employee satisfaction scores.
- Conducted employee training sessions on company policies and procedures, enhancing overall organizational understanding.
- Managed performance appraisal processes, providing guidance to managers and ensuring timely evaluations.
- Administered employee benefits programs, providing support and information to employees regarding options and enrollment.
- Resolved employee relations issues with a focus on maintaining a positive workplace environment and open communication.
- Facilitated exit interviews to gather feedback and improve retention strategies based on employee experiences.
- Supported management in disciplinary actions and conflict resolution, promoting fair and consistent treatment of employees.
- Developed and delivered presentations on HR topics to management and staff, enhancing overall knowledge and engagement.
- Participated in the development of compensation and benefits packages, conducting market research to ensure competitiveness.
HR Assistant/Administrative Assistant
Copperstate Moving and Storage
Phoenix
08.2021 - 05.2022
- Managed employee records and ensured the accuracy of HR databases and documentation.
- Provided administrative support by organizing files, scheduling meetings, and maintaining office supplies.
- Facilitated employee training sessions and maintained attendance records to monitor participation.
- Responded to employee inquiries regarding HR policies, benefits, and company procedures.
- Developed and maintained positive relationships with staff and management to promote a supportive work environment.
- Assisted in the preparation of HR reports and presentations for management meetings.
- Ensured compliance with labor laws and HR regulations during all administrative processes.
- Managed payroll documentation and assisted in the payroll processing cycle.
- Drafted and edited internal communications and HR-related documents for clarity and professionalism.
- Maintained confidentiality of sensitive employee information and adhered to data protection policies.
Office Coordinator
RED Development/MPB Realty
Phoenix
11.2019 - 05.2021
- Coordinated office operations to ensure a streamlined workflow and efficient utilization of resources.
- Developed and maintained filing systems, resulting in a 25% reduction in retrieval time for documents.
- Facilitated communication between departments, enhancing collaboration and fostering a positive workplace culture.
- Provided administrative support, including drafting correspondence and preparing reports for senior management.
- Utilized Microsoft Office Suite to create professional presentations and documents, improving the quality of team deliverables.
- Assisted in budget tracking and expense reporting, ensuring adherence to financial guidelines and maximizing cost efficiency.
- Monitored office supplies and placed orders to maintain inventory levels, which resulted in uninterrupted office operations.
- Employed effective time management strategies to prioritize tasks and meet tight deadlines consistently.
- Maintained office equipment and coordinated repairs, minimizing downtime and ensuring operational continuity.
Financial Crime Specialist
Wells Fargo
Tempe
02.2018 - 10.2018
- Conducted thorough investigations into suspicious financial activities, utilizing advanced data analysis techniques to identify patterns indicative of fraud.
- Collaborated with law enforcement and regulatory agencies to ensure compliance with anti-money laundering regulations and to facilitate the prosecution of financial crimes.
- Developed and implemented risk assessment strategies to enhance the detection and prevention of financial crime within the organization.
- Trained and mentored junior staff on best practices for identifying and reporting potential financial crimes, fostering a culture of vigilance and compliance.
- Prepared detailed reports and presentations for senior management, summarizing findings and recommending strategic actions to mitigate financial risk.
- Participated in internal audits to assess the effectiveness of current anti-fraud measures, identifying areas for improvement and implementing corrective actions.
- Monitored daily transactions for unusual activity, successfully flagging and investigating over 100 cases of potential fraud per quarter.
- Assisted in the development of predictive models to anticipate potential financial crime threats, leading to timely interventions and reduced losses.
- Engaged in cross-departmental collaboration to integrate financial crime prevention strategies into overall business operations.
- (contract)
Education
High School Diploma - General Studies
South Mountain High School
05-1998
Skills
- Time Management
- Skill Evaluations
- Employee Retention Strategies
- Training Development
- Team Collaboration
- Attention to Detail
- Problem-Solving Skills
- Recruitment Process Management
- Labor Law Compliance
- Communication Skills
- Pre-Employment Screening
- Background Checks
- Customer Service
- Team Player
- Word
- Advanced Excel
- PowerPoint
- Account Management
- Human Resources
- Sales
- Medical Records
- Skip Tracing
- E-verify Systems
- Paycom Knowledge
- Oracle Software
- HireRight Programs
- Laserfiche Program
- Sterling
- ICIMS
- IDENTGO
- Quick Connect
- Successfactor
- Sage
- Invoice processing
- Data entry accuracy
- Financial reporting
- Accounts receivable
- Microsoft Excel
- Document organization
- Compliance management
- Financial records and reporting
- Receivables management
- Payment negotiations
- Audit support
Timeline
Human Resources (Pre-Employment Specialist)
Southwest Key Programs
06.2024 - 06.2025
HR Administrator/Recruiter
Bashas
06.2023 - 05.2024
HR Admin
Marshall's
01.2023 - Current
HR Assistant
Courtesy Chevrolet
09.2022 - 04.2023
Human Resources Generalist
Schnellecke Logistics
05.2022 - 08.2022
HR Assistant/Administrative Assistant
Copperstate Moving and Storage
08.2021 - 05.2022
Office Coordinator
RED Development/MPB Realty
11.2019 - 05.2021
Financial Crime Specialist
Wells Fargo
02.2018 - 10.2018
High School Diploma - General Studies
South Mountain High School