Jamie Watt
Tucson
Summary
Dynamic customer service professional with over 25 years of experience delivering exceptional support across diverse industries, including telecommunications, healthcare, insurance, mortgage, and finance. Recognized for excellence and quality through multiple awards from employers and clients, showcasing a commitment to enhancing client satisfaction and swiftly resolving issues. A team-oriented individual focused on achieving results while adapting to evolving needs, bringing strong communication and relationship-building skills to every interaction. Consistently reliable and flexible, ready to leverage extensive customer service expertise to drive positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Representative
GEICO, Government Employees Insurance
09.2021 - 01.2025
- Managed customer inquiries and resolved issues through effective communication and problem-solving skills.
- Oversaw billing inquiries, payment processing, and policy modifications.
- Educated clients on coverage specifics, limits, and premium obligations.
- Advised clients on supplementary coverages and products to meet their needs.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Small Business Loan Agent
Lendio Contract Via Robert Half
01.2021 - 04.2021
- Oversaw the processing of paycheck protection program loan applications.
- Coordinated collection and verification of loan information to enhance submission accuracy.
- Analyzed payroll data to determine eligible loan amounts. Identified and escalated potential fraud cases.
- Streamlined loan application processes to enhance customer experience and reduce turnaround times
- Ensured accuracy of submitted applications, minimizing delays due to missing or incorrect information.
Administrative Support Specialist
Consumer Direct Contract Via Robert Half
08.2019 - 04.2020
- Oversaw the review of employment files and client applications to ensure eligibility accuracy and completeness.
- Proactively engaged with management to identify and request additional projects during slower periods to enhance team productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Reservation and Ticketing Agent
Riverside Resort Hotel and Casino
10.2017 - 04.2019
- Managed guest communications by answering incoming calls for flight and room reservations.
- Educated guests on resort amenities and services to enhance their experience.
- Conducted outbound calls to engage qualified guests with promotional flight and hotel packages.
- Oversaw the accuracy of account records and flight manifests. Facilitated guest arrivals and departures by escorting them to and from the airport and resort.
- Provided room keys and presented institutional and promotional information during arrivals and departures.
- Increased repeat business by building rapport with customers and providing exceptional service.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Health Information Management Specialist
Solace Healthcare
02.2015 - 07.2017
- Managed high volumes of medical records for therapy plan of care recertification.
- Coordinated with therapists to secure all necessary documentation for POC completion.
- Conducted thorough reviews of documents to ensure accuracy and adherence to Medicaid and ACHC regulations.
- Maintained updated patient charts and assessed for potential medication interactions.
- Facilitated submission of POCs to PCP offices for required signatures.
- Engaged with PCP offices to track missing signed orders and partnered with nursing department for verbal authorizations to maintain timely patient services.
Non-Licensed Agent
Janus Capital Group Contract Via Randstad
09.2014 - 12.2014
- Managed client interactions regarding the purchase, sale, and trading of mutual funds in a high-volume call center.
- Oversaw collection of fees, commissions, and payments in accordance with contractual agreements.
- Conducted thorough reviews of transactions to ensure accuracy and adherence to regulatory standards.
Education
Medical Administrative Assistant - Health Administration
Everest College
Aurora, COHigh School Diploma -
Highlands Ranch Highschool
Highlands Ranch, CO07.1997
Skills
- Customer service expertise
- Engaged listening
- Client education
- Customer billing and payment handling
- Troubleshooting and technical support
- Strong verbal and written communication
- Professional telephone demeanor
- CRM expertise
- Proficient in Microsoft Office
- 10-key touch typing
- Proficient in managing multiple systems
- Detail-oriented data management
Certification
- Licensed Arizona Property and Casualty Producer - 2/2025-1/2029
- Medical Administrative Assistant Diploma - 2015
Timeline
Service Representative
GEICO, Government Employees Insurance
09.2021 - 01.2025
Small Business Loan Agent
Lendio Contract Via Robert Half
01.2021 - 04.2021
Administrative Support Specialist
Consumer Direct Contract Via Robert Half
08.2019 - 04.2020
Reservation and Ticketing Agent
Riverside Resort Hotel and Casino
10.2017 - 04.2019
Health Information Management Specialist
Solace Healthcare
02.2015 - 07.2017
Non-Licensed Agent
Janus Capital Group Contract Via Randstad
09.2014 - 12.2014
Medical Administrative Assistant - Health Administration
Everest College
High School Diploma -
Highlands Ranch Highschool
Military
U.S. Army Reserves
MOS 63B (light wheel vehicle mechanic)
1997-2005