Jamie Zoccoli
Gilbert
Summary
Dedicated Neonatal Healthcare Provider with extensive experience in neonatal care, patient assessments, and treatment planning. Proficient in neonatal resuscitation, patient monitoring, and family education, ensuring optimal outcomes through collaborative teamwork. Recognized for reliability and a results-oriented approach that fosters trust and support in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Neonatal Nurse
Phoenix Children's Hospital
05.2022 - Current
- Ensured patient safety and comfort through comprehensive neonatal care administration.
- Educated families on proper infant care for successful hospital-to-home transitions.
- Promoted optimal infant nutrition by providing lactation support to breastfeeding mothers.
- Managed complex medication regimens, ensuring precise dosage for each neonate.
- Collaborated with multidisciplinary teams to create individualized neonatal care plans.
- Led infection control initiatives, enhancing patient outcomes in the neonatal ICU.
Patient Care Technician
Phoenix Children's Hospital
03.2021 - 05.2022
- Enhanced patient comfort during procedures by monitoring vital signs consistently.
- Developed individualized care plans in collaboration with nursing staff.
- Streamlined healthcare workflow by assisting nurses with essential tasks.
- Trained new Patient Care Technicians, ensuring consistent care delivery standards.
- Maintained clean, safe environments to promote safety and patient comfort.
- Promoted positive patient experiences through organized, well-stocked rooms.
Customer Support Administrator /Quality Control Auditor
Perform Air International
05.2010 - 04.2020
- Enhanced response accuracy and timeliness by managing customer inquiries effectively.
- Developed knowledge base, improving support efficiency and reducing response times.
- Fostered continuous improvement culture by coordinating comprehensive training sessions for new staff.
- Identified trends from customer feedback, driving impactful process enhancements.
- Led service delivery initiatives, significantly boosting operational effectiveness and customer satisfaction.
- Established strong client relationships, increasing loyalty and repeat business through exceptional service.
Education
Master's Degree - Nursing Education
Western Governor's University
Salt Lake City, UT12-2026
Bachelor of Science - Nursing
Western Governor's University
Salt Lake City, UT03-2026
Associate of Science - Nursing
Chandler Gilbert Community College
Gilbert, AZ05-2022
Skills
- Neonatal care
- Infection control
- Critical thinking
- Patient assessment
- Medical documentation
- Breastfeeding support
- Developmental care
- Neonatal assessment
- Parent education
- Ventilator management
- Team collaboration
- Patient and family advocacy
Certification
- RNC Certification for Neonatal Intensive Care Nursing (RNC-NIC®)
- Basic Life Support - American Heart Association
- Neonatal Resuscitation Program - American Academy of Pediatrics
Timeline
Neonatal Nurse
Phoenix Children's Hospital
05.2022 - Current
Patient Care Technician
Phoenix Children's Hospital
03.2021 - 05.2022
Customer Support Administrator /Quality Control Auditor
Perform Air International
05.2010 - 04.2020
Master's Degree - Nursing Education
Western Governor's University
Bachelor of Science - Nursing
Western Governor's University
Associate of Science - Nursing
Chandler Gilbert Community College