Jamila Quliyeva
Baku
Summary
Versatile and results-driven professional with extensive experience in customer service and problem resolution, honed at companies like Çinici. Excel in leveraging customer relations and Microsoft Office Suite skills to enhance client satisfaction and operational efficiency. Proven track record in improving customer satisfaction metrics by over 20%, demonstrating a commitment to excellence and a dynamic approach to client engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
English Home
07.2024 - 01.2025
Cashier
English Home
06.2021 - 06.2024
Customer Service Representative
Çinici
03.2021 - 06.2021
Education
Orta Təhsil -
School No_251
Baku,Azerbaijan05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- Staff training
- Building rapport
- Technical support
- Quality control
- Product sales
- Sales expertise
- Order fulfillment
- Account updating
Languages
Russian
Elementary (A2)
English
Beginner (A1)
Turkish
Upper intermediate (B2)
Timeline
Customer Service Representative
English Home
07.2024 - 01.2025
Cashier
English Home
06.2021 - 06.2024
Customer Service Representative
Çinici
03.2021 - 06.2021
Orta Təhsil -
School No_251
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