Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Jan Molina

Phoenix

Summary

Motivated novice loan officer adept at analyzing financial information, assisting with loan applications and ensuring compliance. Excellent communication skills and a passion for helping clients navigate the lending process. Eager to contribute to a dynamic financial team. Dynamic leasing consultant with a record for high achievement in property rental, consistently averaging 15 move-ins per month and taking my last property from 75% occupied to 95% from March 2021 to September 2021. Leader in the customer service industry, providing thorough and confident support to current and future residents. Skilled communicator, providing customer service support and personal commitment as a leasing consultant, having been praised repeatedly by employers and residents. Notable for attention to detail in coordinating cooperate travel itineraries. Confident coordinator, trainer, and recruiter of workforce team members while projecting an example of efficiency and amiability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Jr. Loan Officer

Toll Brothers
Scottsdale
05.2024 - Current
  • Evaluated credit reports to determine borrower eligibility for loans.
  • Collaborated with underwriters to expedite loan approvals and processing timelines.
  • Calculated financial ratios to assess risk of potential borrowers.
  • Supported preparation of loan proposals for potential clients and lenders.
  • Originated loans from start to finish in partnership with colleagues.

Loan Originator

NAF/ TruView Lending
Phoenix
06.2023 - Current
  • Speak with applicants to obtain loan application information and answer questions about the process.
  • Analyze applicant's financial status, and credit.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • Review and update credit and loan files.

Leasing Specialist

Gables
Phoenix
08.2022 - 06.2023
  • Directed property tours for prospective residents.
  • Booking tours and following up with future residents.
  • Providing customer service to current and future residents via telephone, knock communications, and in-person.
  • Type leases for new residents and renewals.

Leasing Specialist

RPM
Atlanta
01.2021 - 01.2022
  • Directed property tours for prospective residents.
  • Booking tours, and following up with future residents.
  • Providing customer service to current and future residents via telephone, knock communications and in-person.
  • Working as a team to ensure that the goals of property management are accomplished.

Leasing Specialist

Greystar Property Management
Atlanta
01.2020 - 01.2021
  • Property tours for prospective residents, promoting the properties of the apartment community.
  • Provided thorough customer service to tenants and prospective buyers via telephone.

Property Sales Associate/Leasing Specialist

Security Properties Residential
Seattle
01.2017 - 01.2020
  • Represented company properties to the public and encouraged sales growth as a dynamic and detail-oriented associate.
  • Achieved an average of 15 move-ins monthly, credited with 75% of the team's quota, earning the title of top leasing associate.
  • Mentored upcoming customer service representatives to grow in skills of clear communication, commitment to service, and knowledge of company goals and protocols.

Travel Agent

Aladdin Travel
Augusta
01.2014 - 01.2015
  • Coordinated complex travel packages--including air, car, and hotel reservations--according to the specific mandates of both leisure and corporate clientele.
  • Provided highly personalized customer support to both leisure and corporate buyers, relying on the knowledge acquired through extensive experience.
  • Counseled buyers as to the premium destinations and services provided by the company network.

Customer Service Specialist/Travel Agent

SRI Travel and Promotions
Chamblee
01.2011 - 01.2014
  • Organized complex travel projects for corporate and individual clients with the goal of maximizing buyer experience and company profitability.
  • Precisely accounted for the itinerary of individualized projects, giving attention to the highly personalized details that maximized sales.

Client Services Agent

BreakAway Loyalty
Alpharetta
01.2009 - 01.2011
  • Serviced customer issues with loyalty point redemption by providing personalized assistance.
  • Utilized extensive knowledge of company protocols to maximize client and company benefits at each service interaction.

Flight Attendant

Air Wisconsin Airlines
Appleton
01.2003 - 01.2006
  • Directed airline clientele in the safe procedures of air travel, especially the easy coordination of boarding and evacuation.
  • Provided patient and efficient passenger support to travelers in need of specialized attention or looking for the resolution of concerns.
  • Energetic team member with the ability to work cohesively with associates in a tight, rigorous environment often serving those under great stress.
  • Knowledgeable associate with many miles of close-contact customer service and the skill to provide for up to fifty passengers without support.

Education

Certification -

Georgia State University
Georgia, USA

Skills

  • Property Leasing
  • Yardi
  • Onesite
  • Fair Housing Regulations
  • Microsoft Outlook
  • Property management
  • Customer service

Certification

#2252048, Arizona, California, New Jersey, Florida, Texas, North Dakota, South Dakota, Mississippi, Missouri

Assessments

Proficient, 09/01/20, Identifying and resolving common customer issues, Proficient, 09/01/20, Influencing and negotiating with customers

Timeline

Jr. Loan Officer

Toll Brothers
05.2024 - Current

Loan Originator

NAF/ TruView Lending
06.2023 - Current

Leasing Specialist

Gables
08.2022 - 06.2023

Leasing Specialist

RPM
01.2021 - 01.2022

Leasing Specialist

Greystar Property Management
01.2020 - 01.2021

Property Sales Associate/Leasing Specialist

Security Properties Residential
01.2017 - 01.2020

Travel Agent

Aladdin Travel
01.2014 - 01.2015

Customer Service Specialist/Travel Agent

SRI Travel and Promotions
01.2011 - 01.2014

Client Services Agent

BreakAway Loyalty
01.2009 - 01.2011

Flight Attendant

Air Wisconsin Airlines
01.2003 - 01.2006

Certification -

Georgia State University
Jan Molina