Janae Austin
Phoenix
Summary
; Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction.
; Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
; Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
; Diligent server/bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons.
; Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
; Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
CNA
Arion Care Soultions
Phoenix, AZ
11.2023 - Current
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene, mobility, and nutrition to enhance patient well-being.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Trained new CNAs on best practices for resident care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Server/Bartender
Texas Roadhouse Restaurant
Prescott, AZ
01.2021 - 07.2023
- Provided exceptional customer service, ensuring a welcoming dining experience for guests.
- Memorized menu items and daily specials to effectively assist customers with their selections.
- Collaborated with kitchen staff to ensure timely delivery of food orders to tables.
- Processed customer payments accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Assisted in training new servers on restaurant procedures and service standards.
- Adapted quickly to changing situations during peak hours, ensuring efficient service flow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Assistant Bartender
Buffalo Wild Wings
Prescott Valley, AZ
01.2019 - 07.2021
- Assisted servers with order delivery and guest requests to enhance dining experience.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Supported inventory management by restocking supplies and monitoring product levels regularly.
- Collaborated with kitchen staff to expedite food service and improve overall efficiency.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
Education
High School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05-2003
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Dressing assistance
- Maintaining confidentiality
- Complex Problem-solving
- Problem-solving
- Multitasking and organization
- Critical thinking
- Bathing assistance
- Attention to detail
- Compassionate communication
Timeline
CNA
Arion Care Soultions
11.2023 - Current
Server/Bartender
Texas Roadhouse Restaurant
01.2021 - 07.2023
Server/Assistant Bartender
Buffalo Wild Wings
01.2019 - 07.2021
High School Diploma -
Bradshaw Mountain High School