Janae Farmer
Glendale
Summary
Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist
Arizona Department of Economic Security
Phoenix
07.2022 - Current
- Inbound and outbound calling
- 8 to 12 calls per day
- Explain rules, regulations, procedures, rights and responsibilities to applicants and recipients
- Make mathematical computations and complete forms necessary to authorize continue, and modify public assistance
- benefits.
- Enter data into one or more computerized systems.
Dispatcher
PepsiCo/Fedex
Tolleson
07.2021 - 08.2022
- Verify documentation: Check paperwork, including bills of lading, permits, and driver's licenses, to ensure proper identification and authorization for entry.
- Inspect vehicles: Ensure trucks are properly sealed and that the cargo is in good condition.
- Monitor security cameras and alarms: Detect and respond to potential security threats or unauthorized activity.
- Implement security protocols: Follow established procedures for vehicle entry and exit, ensuring adherence to company policies and regulations.
CSR - Customer Service Representative/Reservations Agent
Aramark
Phoenix
06.2020 - 01.2022
- Inbound calls
- 5 calls per day
- Process all reservation requests, changes and cancellations according to established policies and procedures.
- Utilize approved telephone etiquette and Quality Assurance procedures while maintaining a positive and professional demeanor at all times.
CSR - Customer Service Representative
Sprint
10.2019 - 04.2020
- Inbound and outbound calls
- 20 calls per day
- Basic computer skills
- Microsoft word
- Excel
- Power points
- Answering a wide range of inbound calls
- Speaking clearly to customers
- Collecting payments
- Tech support
- Strong listening skills
CSR - Customer Service Representative
Logistic Care
Phoenix
12.2018 - 07.2019
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
Cashier
Walmart
Glendale
08.2018 - 05.2019
- Handled cash and credit transactions
- Counted cash drawers
- Greeting customers
- Handled returns and exchanges
- Scanning and bagging customers merchandise
Cashier/Crew Member
Golden Corral
Glendale
01.2016 - 09.2017
- Add dates
- Cash handling
- Maintaining a steady cash drawer
- Engaging with customers
Education
High School Diploma -
Tracy High School
Mira LomaTimeline
Eligibility Specialist
Arizona Department of Economic Security
07.2022 - Current
Dispatcher
PepsiCo/Fedex
07.2021 - 08.2022
CSR - Customer Service Representative/Reservations Agent
Aramark
06.2020 - 01.2022
CSR - Customer Service Representative
Sprint
10.2019 - 04.2020
CSR - Customer Service Representative
Logistic Care
12.2018 - 07.2019
Cashier
Walmart
08.2018 - 05.2019
Cashier/Crew Member
Golden Corral
01.2016 - 09.2017
High School Diploma -
Tracy High School