Janah Thomas Sampson
Phoenix,AZ
Summary
Dedicated, and strongly motivated administrative professional with successful experience in fast-paced office settings. Hardworking with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Additionally, there is a diverse skill set in legal support with great attention to detail.
Overview
5
5
years of professional experience
Work History
Legal Receptionist
BCM Law, LLC
03.2022 - 04.2023
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Researched and identified legal precedents and statutes.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Organized and detail-oriented with a strong work ethic.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
Security Officer Supervisor
Inter-Con Security Systems, Inc.
01.2021 - 02.2022
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Managed security staff rotation for position coverage on breaks.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Receptionist/Office Director
Children's Home Center
07.2021 - 08.2022
- Responsible for answering office phone calls, taking messages as well as checking voicemail daily.
- Checking in parents/students.
- Filing, sorting, copying, faxing and mailing paperwork.
- Send daily emails to staff.
- Compiled information from files and research to satisfy information requests.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Berman's Infiniti Of Merrillville
10.2019 - 03.2020
- Greet showroom customers and determine the nature of their visit.
- Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce customer to a salesperson.
- Communicate messages to the appropriate parties in a timely manner.
- Provide basic information to callers who have general questions.
- Prepare and send express mail and federal express.
- Handle all large bank deposits and bank runs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stock and clean reception area.
Customer Service Representative
United Healthcare, UHG
06.2018 - 09.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Paralegal Studies
Daymar College - Clarksville
Clarksville, TN06.2022
Skills
- Data Entry
- Note Taking
- Clerical assistance
- Organization and prioritization skills
- Typing speed 55 WPM
- Answering calls
- Documentation and Recordkeeping
- Office Administration
- Appointment Scheduling
- Strong Customer Service
Timeline
Legal Receptionist
BCM Law, LLC
03.2022 - 04.2023
Receptionist/Office Director
Children's Home Center
07.2021 - 08.2022
Security Officer Supervisor
Inter-Con Security Systems, Inc.
01.2021 - 02.2022
Receptionist
Berman's Infiniti Of Merrillville
10.2019 - 03.2020
Customer Service Representative
United Healthcare, UHG
06.2018 - 09.2019
Associate of Applied Science - Paralegal Studies
Daymar College - Clarksville
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