Jancarlo Parra
Phoenix
Summary
Dynamic and reliable professional with experience at Allen Theaters, excelling in guest service and crowd management. Proven ability to maintain safety and cleanliness while enhancing patron satisfaction. Strong multitasking and problem-solving skills, adept at working under pressure to ensure smooth operations during high-volume events. Committed team player dedicated to creating positive experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concession/Usher
Allen Theaters
06.2024 - 08.2025
- Assisted patrons with seating arrangements and event information.
- Maintained cleanliness and organization of venue areas before, during, and after events.
- Guided guests to their designated seats, ensuring a smooth entry process.
- Monitored audience behavior to ensure compliance with venue policies.
- Adapted quickly to changing situations in fast-paced event settings.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Sold admission, processed payments, and issued tickets.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Maintained clean and organized venue to create pleasant experience for guests.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Improved safety, conducting regular checks of aisles and exits for obstructions.
- Contributed to venue cleanliness by performing routine checks and reporting maintenance issues.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Reviewed tickets for authenticity and applicability to particular event.
- Provided information about current and future events at facility.
Cook
Slims Chicken
06.2023 - 08.2023
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored food quality and freshness, adhering to safety standards.
- Assisted in inventory management, tracking stock levels for ingredients and supplies.
- Trained new kitchen staff on operational procedures and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
No Degree - Liberal Arts
San Juan College
Farmington, NMHigh School Diploma -
Piedra Vista High School
Farmington, NM05.2024
Skills
- Patience and composure
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Cleaning and sanitizing
- Sense of responsibility
- Guest service
- Team player mentality
- Cash register operation
- Verbal communication
- Respect for diversity
- Professional appearance
- Policy enforcement
- Performance improvement
- Ticket taking
- Ticket verification
- Ticket checking
- Customer service
- Time management
- Team collaboration
- Customer requests
- Problem-solving
Certification
Food handler certification May 2023 to May 2026
Driver's license February 2024 to February 2027
Languages
Spanish
Native or Bilingual
Timeline
Concession/Usher
Allen Theaters
06.2024 - 08.2025
Cook
Slims Chicken
06.2023 - 08.2023
No Degree - Liberal Arts
San Juan College
High School Diploma -
Piedra Vista High School