Jane Harting
Tempe
Summary
Experienced in providing attentive service in high-volume dining environments, with a focus on guest engagement and satisfaction. Demonstrated ability to take accurate orders and prepare beverages according to established recipes while maintaining a professional demeanor. Successfully developed rapport with guests, contributing to repeat business through exceptional customer service and hospitality expertise. Proficient in cash handling and suggestive selling techniques, enhancing overall customer experience.
Overview
3
3
years of professional experience
Work History
Server
Hooters
Mesa
08.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Provided exceptional customer service by being courteous and professional at all times.
- Greeted guests upon arrival, offering assistance and advice on menu items.
- Answered questions about menu items or special promotions accurately.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Hooters
Loveland
06.2024 - Current
- Provided exceptional customer service by being courteous and professional at all times.
- Greeted guests upon arrival, offering assistance and advice on menu items.
- Provided attentive service to customers throughout the duration of their visit.
- Answered questions about menu items or special promotions accurately.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Banquet Server
Sylvandale Guest Ranch
Loveland
07.2023 - 12.2024
- Followed proper sanitation guidelines when handling food items.
- Organized payment transactions accurately while providing excellent customer service.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Cleared away used plates and utensils following end of meal service.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Changed table settings between courses as necessary.
Hostess
Rock Bottom Brewery
Loveland
05.2022 - 01.2023
- Resolved any customer complaints or issues quickly and professionally.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Accurately recorded customer information into reservation system.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted servers in bussing tables when needed during busy periods.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2026
Skills
- Team collaboration
- Conflict resolution
- Critical thinking
- Hospitality service expertise
- Guest engagement
- High volume dining
- Strong work ethic
- Cash handling
- Suggestive selling
Languages
Spanish
Elementary
Timeline
Server
Hooters
08.2024 - Current
Server
Hooters
06.2024 - Current
Banquet Server
Sylvandale Guest Ranch
07.2023 - 12.2024
Hostess
Rock Bottom Brewery
05.2022 - 01.2023
Bachelor of Arts - Psychology
Arizona State University