Janelle Esquivel
Phoenix,Az
Summary
Dedicated and customer-focused professional with 7+ years of experience providing exceptional service in fast-paced environments. Skilled at resolving customer issues efficiently, managing high call volumes, and creating positive client experiences. Adept at building rapport, maintaining professionalism, and improving customer satisfaction rates through clear communication and empathetic support.
Overview
15
15
years of professional experience
Work History
Sales Representative
Sun Valley Bee’s
01.2017 - Current
- Represented the company at events and farmers markets, providing product knowledge and attentive service.
- Built lasting customer relationships, often generating repeat business through trust and communication.
- Managed cash transactions accurately in high-traffic settings.
Sales Representative - Solar
05.2010 - Current
- Educated clients on solar panel systems and scheduled consultations.
- Fielded 50–100 calls daily, handling objections, questions, and appointment setting.
- Maintained a courteous and persuasive communication style to boost customer interest and conversions.
- Freelance / Contract
Receptionist
Jorge Roofing Co
01.2016 - 01.2017
- Delivered front-line support by answering calls, greeting visitors, and managing inquiries with professionalism.
- Scheduled appointments and maintained calendars for the management team.
- Logged daily activities and maintained a clean, organized reception area to ensure a welcoming environment.
Education
High School Diploma - undefined
Carl Hayden High School
Phoenix, AZ05.2013
Skills
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- High-Volume Call Handling
- Active Listening & Empathy
- Cash Handling & Point-of-Sale Systems
- CRM Software (eg, Salesforce, HubSpot)
- Communication (Phone, Email, In-Person)
- Team Collaboration & Self-Motivation
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Sun Valley Bee’s
01.2017 - Current
Receptionist
Jorge Roofing Co
01.2016 - 01.2017
Sales Representative - Solar
05.2010 - Current
High School Diploma - undefined
Carl Hayden High School
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