Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Janelle Esquivel

Phoenix,Az

Summary

Dedicated and customer-focused professional with 7+ years of experience providing exceptional service in fast-paced environments. Skilled at resolving customer issues efficiently, managing high call volumes, and creating positive client experiences. Adept at building rapport, maintaining professionalism, and improving customer satisfaction rates through clear communication and empathetic support.

Overview

15
15
years of professional experience

Work History

Sales Representative

Sun Valley Bee’s
01.2017 - Current
  • Represented the company at events and farmers markets, providing product knowledge and attentive service.
  • Built lasting customer relationships, often generating repeat business through trust and communication.
  • Managed cash transactions accurately in high-traffic settings.

Sales Representative - Solar

05.2010 - Current
  • Educated clients on solar panel systems and scheduled consultations.
  • Fielded 50–100 calls daily, handling objections, questions, and appointment setting.
  • Maintained a courteous and persuasive communication style to boost customer interest and conversions.
  • Freelance / Contract

Receptionist

Jorge Roofing Co
01.2016 - 01.2017
  • Delivered front-line support by answering calls, greeting visitors, and managing inquiries with professionalism.
  • Scheduled appointments and maintained calendars for the management team.
  • Logged daily activities and maintained a clean, organized reception area to ensure a welcoming environment.

Education

High School Diploma - undefined

Carl Hayden High School
Phoenix, AZ
05.2013

Skills

  • Customer Relationship Management
  • Conflict Resolution & Problem Solving
  • High-Volume Call Handling
  • Active Listening & Empathy
  • Cash Handling & Point-of-Sale Systems
  • CRM Software (eg, Salesforce, HubSpot)
  • Communication (Phone, Email, In-Person)
  • Team Collaboration & Self-Motivation

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Sun Valley Bee’s
01.2017 - Current

Receptionist

Jorge Roofing Co
01.2016 - 01.2017

Sales Representative - Solar

05.2010 - Current

High School Diploma - undefined

Carl Hayden High School

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Janelle Esquivel