Janessa Johnson

• Facilitated patient check-in and registration processes efficiently.
• Verified insurance information and collected co-payments accurately.
• Scheduled appointments and managed patient inquiries effectively.

• Interact with internal and external customers in a courteous manner in person and via telephone

• Complete check in and check out tasks

• Schedule new and existing patients

• Verify insurance and complete pre-authorizations and/or precertification of procedures

• Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail

• Scanning of all patients’ (demographic) paperwork to patient chart and assist with batch scan filing

• Establish and maintain effective working relationships with patients, employees, and the publicThey

• Managed supplier relationships to negotiate favorable purchasing terms and conditions.
• Analyzed market trends to identify optimal purchasing opportunities and product selections.
• Developed and maintained inventory management systems for efficient stock control.
• Researched and sourced second-hand items (electronics, clothing, collectibles, furniture, etc.) from thrift stores, estate sales, auctions, and online marketplaces.
• Increased monthly revenue by [X]% through effective pricing, bundling, and targeted advertising strategies.
• Managed an inventory of over [X] items across platforms such as eBay, Facebook Marketplace, Poshmark, etc.
• Created compelling product listings with high-quality photos and detailed descriptions to maximize visibility and trust.
• Negotiated pricing with buyers and sellers to ensure profitable margins while maintaining positive customer relations.
• Handled packaging, shipping, and returns, achieving a 4-star average customer rating.
• Utilized tools such as spreadsheets and accounting software to track profits, inventory turnover, and trends.