Janessa Kaples

Volunteer work at the Columbia Humane Society in High School when I lived in Oregon

Summer job watching children throughout High School

Expedited insurance claims processing by accurately documenting treatments and submitting paperwork promptly.
Assisted dentists with complex dental procedures, ensuring optimal patient outcomes.
Increased patient satisfaction by skillfully managing anxieties and addressing concerns prior to procedures.
Kept detailed records of each procedure performed, ensuring accurate billing information was available for insurance claims processing.

Expedited insurance claims processing by accurately documenting treatments and submitting paperwork promptly.
Assisted dentists with complex dental procedures, ensuring optimal patient outcomes.
Increased patient satisfaction by skillfully managing anxieties and addressing concerns prior to procedures.
Kept detailed records of each procedure performed, ensuring accurate billing information was available for insurance claims processing.

• Expedited insurance claims processing by accurately documenting treatments and submitting paperwork promptly.
• Assisted dentists with complex dental procedures, ensuring optimal patient outcomes.
• Increased patient satisfaction by skillfully managing anxieties and addressing concerns prior to procedures.
• Kept detailed records of each procedure performed, ensuring accurate billing information was available for insurance claims processing.

• Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
• Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
• Established performance metrics to evaluate team efficiency and identify areas for improvement.
• Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

• Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
• Enhanced customer satisfaction with timely and accurate claims resolutions.
• Streamlined communication between adjusters and clients, expediting claim resolution times.
• Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.