Janessa Ramirez
Glendale,AZ
Summary
Dependable , successful providing fast, high-quality customer service to guests in restaurant settings and other settings . Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Server
Black Bear Diner
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Receptionist
Luv 2 Play
01.2024 - 06.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
Crab N Spice
03.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Digital Shopper
Walmart
11.2022 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Associate of Arts - Business
Maricopa Community Colleges, Glendale Community College
Glendale, AZ08-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Sales expertise
- Sales techniques
- Performance improvement
- Guest relations management
- Relationship management
- Task prioritization
- Upselling techniques
- Positive and professional
- Problem-solving
- Excellent communication
- Multitasking Abilities
- Multitasking
- Reliability
- Adaptable and flexible
- Reliable and responsible
- Team player
- Customer feedback management
- Positive guest interactions
- Check payment processing
- POS operation
- Liquor, wine, and food service
- Effective customer upselling
Dateofreport
09/15/24
Report
China, 1.393 billion, 1979, bilateral trade agreement, 758.4 billion, 195.5 billion, 562.9 billion, broadcasting equipment, 59.3 billion, computers, 51.9 billion, office machine parts, 17.2 million, Apple iPhones, United States, 74 billion, 20%, Manufacturing dependency, China manufactures 95% of the product., Potential trade disruptions, Wars or political issues could halt trade., Language barriers, Need for effective translation., Cultural customs, Strict customs regarding dress and greetings., firm handshake, friendly smile, suits, long skirts, nice dress shirt, long dress, Business Insider, https://www.businessinsider.com/apple-dependent-on-china-economy-manufacturing-problem-2023-9#:~:text=Despite%20recent%20efforts%20to%20diversify%2C%20over%2095%25%20of,Apple%27s%20total%20revenue%20came%20from%20China%20%28%2474%20billion%29, OEC, https://oec.world/en/profile/bilateral-country/usa/partner/chn, USTR, https://ustr.gov/countries-regions/china-mongolia-taiwan/peoples-republic-china#:~:text=U.S.%20goods%20and%20services%20trade%20with%20China%20totaled,Exports%20were%20%24195.5%20billion%3B%20imports%20were%20%24562.9%20billion, LOC, https://guides.loc.gov/us-trade-with-china#:~:text=In%201979%2C%20the%20U.S.%20and%20China%20reestablished%20diplomatic,that%20year%20to%20over%20%24750%20billion%20in%202022
Timeline
Server
Black Bear Diner
05.2024 - Current
Front Desk Receptionist
Luv 2 Play
01.2024 - 06.2024
Server
Crab N Spice
03.2023 - 01.2024
Digital Shopper
Walmart
11.2022 - 05.2023
Associate of Arts - Business
Maricopa Community Colleges, Glendale Community College
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