Janessa Whitaker
Yuma
Summary
Dynamic Aviation Hydraulic Technician with proven expertise at the United States Marine Corps, excelling in hydraulic troubleshooting and enhancing equipment reliability. Recognized for effective problem-solving and collaboration, I consistently implemented cost-effective repairs, reducing downtime and boosting customer satisfaction through prompt communication and technical support.
Overview
9
9
years of professional experience
Work History
Aviation Hydraulic Technicion
United States Marine Corps
08.2021 - Current
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Saved money by reworking parts suitable for refurbishment.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Collaborated with team members to ensure proper diagnosis, repair, and testing of hydraulic components.
- Increased customer satisfaction through prompt response time and effective communication of technical issues.
- Reduced downtime with efficient troubleshooting and swift problem resolution for hydraulic systems.
- Recommended and implemented cost-effective repairs with minimal downtime for critical equipment.
- Measured distances precisely to repair and install parts within strict tolerances.
- Assisted colleagues in overcoming technical challenges through sharing expertise and providing guidance on complex issues.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
- Maintained up-to-date knowledge on industry standards, innovations, and best practices by attending training sessions and conferences.
Manager
McDonald's
10.2017 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Pronto Pups
05.2016 - 10.2016
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Indiana Academy For SMH
Muncie, INSkills
- Hydraulic troubleshooting
- Hose assembly
- Pressure testing
- Pneumatic systems
- Fluid analysis
- Seal replacement
- Hydraulic schematics
- Component repair
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
Accomplishments
- Achieved a Navy and Marine Corps Achievement Medal by completing all my daily tasks with accuracy and efficiency above expectations.
Languages
Russian
Elementary
Timeline
Aviation Hydraulic Technicion
United States Marine Corps
08.2021 - Current
Manager
McDonald's
10.2017 - 05.2021
Crew Member
Pronto Pups
05.2016 - 10.2016
Indiana Academy For SMH
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