Janet Marquez
Peoria
Summary
Experienced Operations Manager with over 13 years of expertise in e-commerce, logistics, and customer relationship management. Proficient in optimizing processes, enhancing safety standards, and reducing operational costs. Demonstrates strong organizational skills and a results-driven approach to achieving sustained business growth.
Overview
14
14
years of professional experience
Work History
E-Commerce Manager
J Amador LLC
01.2021 - Current
- Manage end-to-end e-commerce operations, from product listings to customer service, resulting in improved conversion rates and customer satisfaction
- Analyze market trends and consumer behavior data to inform strategic decisions, leading to targeted marketing campaigns and enhanced product offerings
- Foster cross-functional partnerships to streamline processes, resulting in efficient inventory management and reduced operational costs
- Develop and execute long-term e-commerce growth strategies, anticipating market shifts and positioning the company for sustained online success
- Developed data-driven e-commerce strategies, optimizing product listings and enhancing customer experience, resulting in notable improvements in conversion rates
- Leveraged market trend analysis to inform strategic decisions, leading to targeted campaigns and refined product offerings that resonated with consumer needs
- Enhanced e-commerce optimization by researching potential profitable products, resulting in an increase in sales revenue
- Created long-term growth strategies, anticipating market shifts and positioning the company for sustained online success in a rapidly evolving e-commerce landscape
- Drove end-to-end e-commerce operations optimization, from product listings to customer service, yielding measurable improvements in overall customer satisfaction
Operations Account Manager
TCI Transportation
06.2019 - 01.2021
- Maintained rigorous DOT and Safety Compliance standards by developing internal policies, completing timely paperwork, and liaising with drivers and staff
- Managed and supported 15-20 local and OTR drivers, ensuring timely product delivery and optimizing route efficiency through effective communication
- Accelerated supply chain operations, enhancing vendor relationships and optimizing inventory management, resulting in improved product availability and customer satisfaction
- Ensured DOT and Safety Compliance by developing internal policies, completing timely paperwork, and maintaining effective communication with drivers and staff
- Managed customer accounts with hourly delivery tracking, providing daily reports and collaborating to meet expectations, fostering strong customer relations
- Implemented route optimization strategies and leveraged ELD technology for a fleet of 50 trucks, minimizing violations and enhancing overall operational efficiency
Transport Specialist
MVM Inc
05.2016 - 11.2020
- Trained new hires in daily operations, reducing onboarding time and maintaining operational excellence
- Led secure transport for unaccompanied minors, ensuring safety and compliance with regulations
- Coordinated with agencies for smooth transitions, fostering supportive environments for minors
- Developed safety measures for air and land transport, enhancing security and traveler comfort
- Guided minors and families in public etiquette, easing adaptation to new environments
- Provided compassionate guidance to minors and families, educating them on public etiquette and easing adaptation to new environments
Customer Logistics Supervisor
Ryder Dedicated
05.2011 - 11.2015
- Coordinated driver dispatch to meet daily delivery needs, enhancing on-time performance
- Organized vehicle records, schedules, and orders, ensuring accurate logistics documentation
- Planned and supervised shipments, optimizing routes for efficiency and timely deliveries
- Trained new staff on duties, policies, and safety, reducing onboarding time and accidents
- Maintained compliance with DOT regulations, accurately documenting driver and equipment info
- Optimized logistics operations through data-driven analysis, enhancing delivery efficiency and reducing operational costs for Ryder Dedicated
- Streamlined dispatch processes and route planning, significantly improving on-time delivery rates and customer satisfaction scores
- Ensured meticulous compliance with DOT regulations, maintaining accurate driver qualifications and equipment documentation
- Implemented novel safety protocols and monitoring procedures, leading to a substantial reduction in workplace accidents
- Fostered a culture of safety through quarterly driver meetings and a recognition program, boosting team morale and operational excellence
- Introduced novel safety protocols and monitoring procedures, resulting in a substantial decrease in workplace accidents and improved overall safety culture
Education
Bachelor's - Small Business Administration
Northern Arizona University
Phoenix, AZ06.2021
Skills
- Driver Tracking
- E-Commerce
- Operations Management
- Organizational Skills
- Safety Compliance
- Inventory Management
- Communication
- Logistics Management
- Customer Relationship Management
- Customer Service
- Team Management
- Process Improvement
- Time Management
- Training
- Dispatching
- DOT Regulations
- Fleet Management
- Problem Solving
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-Commerce Manager
J Amador LLC
01.2021 - Current
Operations Account Manager
TCI Transportation
06.2019 - 01.2021
Transport Specialist
MVM Inc
05.2016 - 11.2020
Customer Logistics Supervisor
Ryder Dedicated
05.2011 - 11.2015
Bachelor's - Small Business Administration
Northern Arizona University
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