JANET UMURUNGI
Phoenix
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
5
5
years of professional experience
Work History
Receptionist, switch board section clerk
RADISSON BLU HOTEL AND KIGALI CONVENTION CENTER
08.2023 - 01.2025
- Receiving clients and providing them with basic information.
- I helped with checking in and out of clients.
- Receiving and recording documents which were delivered to the desk and forward them to their respective receivers.
- Selling products to the clients and making sure they understand them.
- Receiving calls from within and outside Radisson hotel for different clarifications.
- Responsible for daily reports which I could submit to my supervisor.
Marketing officer
CANAL PLUS Rwanda
01.2021 - 01.2023
- Making sure that our products are advertised in expo Rwanda which took place at Gikondo.
- Looking for customers in different places including markets.
- I also helped with sales.
- Recording everyday sales and submitting the report to the manager.
- Handling customer inquiries regarding products on the market.
- Summarizing all of the information and reporting back to the Manager.
Secretary to the CEO
MISTER CHICKEN LTD
12.2019 - 12.2020
- Answering customer inquiries or passing them on to the CEO.
- Making a schedule for the CEO in relation to meetings, and other appointments.
- Providing information or updates to the clients on the existing situations.
- Receiving payments from clients and depositing money was also my task.
- Processing complaints and, if appropriate, issuing refunds.
- Taking information from customers and entering it on a database.
- Making sure that the customer's experience is a positive one.
- Being efficient in customer service roles, authority to manage a team of Customer Services Assistants.
Education
Diploma - Hospitality Management
IPRC MUSANZE university
01.2023
Advanced Level Certificate - Tourism and Hospitality
Kigarama TSS
01.2019
Skills
- I have the basic soft computer skills, including the use of different Microsoft Office suites (Excel, Word, and PowerPoint)
Languages
English - Writing: Proficient, Reading: Proficient, Speaking: Fluent, Kinyarwanda - Writing: Proficient, Reading: Proficient, Speaking: Native, Kiswahili - Writing: Proficient, Reading: Proficient, Speaking: Native
References
- GAD, Mugisha, 0788306418, BK
- Gerard, Ntakirutimana, 0788779105, Radisson BLU
- Mujyanama, Lambert, 0788307214, MTF
Timeline
Receptionist, switch board section clerk
RADISSON BLU HOTEL AND KIGALI CONVENTION CENTER
08.2023 - 01.2025
Marketing officer
CANAL PLUS Rwanda
01.2021 - 01.2023
Secretary to the CEO
MISTER CHICKEN LTD
12.2019 - 12.2020
Diploma - Hospitality Management
IPRC MUSANZE university
Advanced Level Certificate - Tourism and Hospitality
Kigarama TSS
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