JANETH LUGO
Phoenix
Summary
Dedicated Medical Assistant with a proven track record at American Family Medicine, enhancing clinic efficiency and patient satisfaction through expert management of medical histories and vital signs monitoring. Skilled in HIPAA compliance and bilingual communication, significantly improved patient care and outcomes. Excelled in direct patient care and clinical documentation, demonstrating a commitment to excellence and patient safety.
Overview
6
6
years of professional experience
Work History
Medical Assistant
American Family Medicine
02.2019 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing, and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries (pap smears, ingrown toenails, skin tag removal, cyst removal, suture removal), including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
No Degree - Medical Assistant
Sand-Ford Brown College
Phoenix, AZ09-2012
High School Diploma -
Conalep
Mexico07-2009
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Bilingual
- Vital signs monitoring
- Clinical documentation
- Direct patient care
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant
American Family Medicine
02.2019 - Current
No Degree - Medical Assistant
Sand-Ford Brown College
High School Diploma -
Conalep
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