Janeth Machado
Phoenix
Summary
Dynamic leader with a proven track record at IHOP, enhancing customer satisfaction through effective complaint handling and team leadership. Skilled in shift planning and personnel training, fostering a collaborative work environment. Recognized for improving service efficiency by 20%, leveraging strong organizational skills and problem-solving abilities to drive success in hospitality administration.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server Shift Leader
IHOP
06.2023 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05-2024
Skills
- Complaint handling
- Strong organizational skills
- Shift planning
- Personnel training
- Verbal and written communication
- Marketing initiatives
- Hospitality administration
- Team leadership
- Reliable and responsible
- Teamwork and collaboration
- Quality control
- Problem-solving
- Time management
- Teamwork
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server Shift Leader
IHOP
06.2023 - Current
High School Diploma -
Carl Hayden High School
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