Janett Carranza
Phoenix
Summary
Bilingual professional and detail-oriented customer service specialist, offering strong communication skills, a client-focused approach, and a passion for building positive client relationships, while maintaining a polished and welcoming front office environment.
Overview
6
6
years of professional experience
Work History
Customer Service Associate/Sales Specialist
Lowe’s Home Improvement
Tulare, CA
03.2023 - Current
- Provided front-line customer service in a high-volume environment, assisting with returns, inquiries, and issue resolution
- Answered and managed multi-line phone systems, directing calls and assisting customers efficiently
- Resolved customer concerns quickly and independently, minimizing the need for manager involvement
- Maintained a calm, professional demeanor during high-stress or difficult customer interactions
- Educated customers on financing options and payment solutions
- Drove sales performance by meeting daily, weekly, and monthly quotas and contributing to overall store metrics
- Assisted customers with home and business improvement projects, providing product knowledge and tailored recommendations
- Collaborated with team members and management to support store growth and operational success
- Maintained an organized and clean workspace to promote efficiency and professionalism
- Greeted customers warmly and guided them through processes for a positive experience
Crew Member
Panda Express
Tulare, CA
10.2020 - 03.2021
- Delivered fast, friendly customer service in a high-volume food service environment
- Assisted customers with orders and ensured a smooth, efficient service experience
- Maintained cleanliness and organization of dining and service areas in compliance with health standards
- Worked collaboratively with team members to keep operations running smoothly during busy periods
- Handled transactions accurately and efficiently
Education
Certificate In Cosmetology - Cosmetology
Milan Institute
02.2024
Tulare Western High School
Tulare, CA05.2022
Skills
- Client scheduling and appointment coordination
- Strong customer service and conflict resolution
- Multi-line phone systems
- Professional communication with clients and staff
- Organization and front desk management
- Sales and customer engagement
- Problem-solving and critical thinking
- Ability to multitask in fast-paced environments
- Knowledge of financing options and payment processes
- Team collaboration
- Fluent in Spanish and English
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Associate/Sales Specialist
Lowe’s Home Improvement
03.2023 - Current
Crew Member
Panda Express
10.2020 - 03.2021
Certificate In Cosmetology - Cosmetology
Milan Institute
Tulare Western High School