Janette Mares
Phoenix,AZ
Summary
Dynamic professional with over 10 years of customer service experience, including a leadership role at GardaWorld Cash Services. Proven ability in strategic planning and coaching, enhancing team performance and operational efficiency. Bilingual in English and Spanish, adept at building strong client relationships and optimizing logistics for timely deliveries.
Overview
13
13
years of professional experience
Work History
Team Lead /Shift Supervisor
GardaWorld Cash Services
03.2012 - Current
- Worked different roles to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Responsible for morning routes to have all equipment and supplies for the day.
- Creating pick up / drop offs for all routes in our Branch.
Driver / Messenger
Lomis
11.2020 - 07.2021
- Delivered logistics orders to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports.
Administrative Assistant
Shamrock Roofing Services
09.2019 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Science - Criminal Justice
Brookline College
Tempe, AZ06-2012
High School Diploma -
Desert Hills
Gilbert, AZ05-2010
Skills
- Fluent in English / Spanish
- 10 years of quilty customer service & hospitality experience
- Strategic planning
- Attention to detail
- Coaching and mentoring
Timeline
Driver / Messenger
Lomis
11.2020 - 07.2021
Administrative Assistant
Shamrock Roofing Services
09.2019 - 09.2020
Team Lead /Shift Supervisor
GardaWorld Cash Services
03.2012 - Current
Associate of Science - Criminal Justice
Brookline College
High School Diploma -
Desert Hills
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