JANICE A. SANDOVAL
Phoenix
Summary
Dedicated and versatile operations leader with 14+ years of progressive experience at a high-volume, guest-focused organization. Proven background in team management, training, payroll support, administrative operations, and community engagement. Known for adaptability, strong communication, and the ability to improve processes and deliver excellent customer experiences. Seeking to transition into a new career path where leadership, organization, and people skills are valued.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Pappadeaux Seafood Kitchen
01.2010 - Current
- Lead and support daily restaurant operations in a fast-paced, highvolume environment.
- Supervise and coach teams across multiple departments, ensuring strong performance and exceptional guest service.
- Assist with payroll processes, scheduling, and administrative tasks to support back-office efficiency.
- Manage conflict resolution, escalate guest concerns, and maintain company service standards.
- Coordinate staff training and enforce operational policies to ensure consistency and compliance.
Office Administrator Assistant
Pappadeaux Seafood Kitchen
01.2010 - Current
- Supported accounting and payroll processes, including timecard audits and employee file organization.
- Assisted with invoice tracking, inventory inputs, and personnel documentation.
- Organized schedules, orientation materials, and communication between departments.
Orientation Leader
Pappadeaux Seafood Kitchen
01.2010 - Current
- Onboarded and trained new employees, providing guidance on company culture, standards, and operations.
- Developed training materials and supported continuous learning initiatives.
Banquet Assistant
Pappadeaux Seafood Kitchen
01.2010 - Current
- Coordinated banquets and large events, managing setup, service flow, and communication with event clients.
- Ensured accurate execution of event details and guest satisfaction.
Education
High School Diploma -
Skills
- Team Leadership & Training
- Operations Management
- Customer Service Excellence
- Payroll & Timecard Support
- Administrative Coordination
- Scheduling & Staffing
- Event Coordination
- Conflict Resolution
- Communication & Interpersonal Skills
- Multi-tasking in High-Volume Environments
- Inventory Management
Community Service
Pappadeaux Community Programs, Participated in volunteer work with St. Mary's Food Bank., Assisted in annual community initiatives, including school supply drives, holiday family adoption programs, and fundraising for local children and families in need.
Timeline
Restaurant Manager
Pappadeaux Seafood Kitchen
01.2010 - Current
Office Administrator Assistant
Pappadeaux Seafood Kitchen
01.2010 - Current
Orientation Leader
Pappadeaux Seafood Kitchen
01.2010 - Current
Banquet Assistant
Pappadeaux Seafood Kitchen
01.2010 - Current