JANICE LUCERO
Scottsdale
Summary
Organized and motivated individual that is committed to achieving the highest level of customer satisfaction. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
24
24
years of professional experience
Work History
CSR1
DAIKEN
04.2023 - Current
- Improved customer satisfaction by proving excellent customer support by the way of being attentive and responsive to customer needs
- Help the branch build its sales, including the new business component by helping to maintain house accounts through active Dealer communication
- Identify opportunities to develop accounts and provide value added services
- Propelled the development of new business and upsold products services to improve business sales
- Conflict resolution ability clarify issues causing the conflict
- Organized and motivated individual that is committed to achieving the highest level of customer satisfaction
- Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments stay informed on new industry developments
- Conflict Resolution: Handles customer issues including warranties and returns
- Order Management: Input and process orders and quote requests, handle cash
- Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Technically assisted in the sales of all function of Heatpump & Gas systems and affected parts.
SERVER/BARTENDER
LAZY DOG RESTAURANT & BAR
07.2020 - 01.2022
- Ability to connect with customers and provide a personalized experience
- Listening, patience, and ability to work efficiently while providing excellent customer service
- Delivered exceptional service in a fast-paced dining environment
- Train and mentor new staff
- Solid multitasking and organizational abilities
EXECUTIVE MARKETING ACCOUNT MANAGER
HYPERLINK
08.2020 - 11.2021
- Company Overview: https://goo.gl/maps/An24RjJ375u
- Serve as lead for contact for customer accounts
- Maintain positive client relationships
- Creating positive interactions with new clients and maintaining nurturing relationships with existing clients
- Meeting sales quotas and resolving client issues to ensure to continue to order products and services
- Delivery client-focused solution based on customer needs
- Ability to communicate, present and influence effectively at all levels of the organization
- Liaison between vendor and management and between client and operations
- Https://goo.gl/maps/An24RjJ375u
- Customer Contact Management
- VoIP Sales
- Demo POC
- Liaison between customer and product
- Cable sales
- Marketing
- Writing Technical User Manual
- Understanding of telephony zip trunks, switches and connections needed for sales
- Point of contact for Customer information and help
- Marketing campaigns
- Creating Directional Brochures for clients
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Enhanced client relationships through regular communication, timely project updates, and proactive issue resolution.
- Oversaw email marketing campaigns from concept development through deployment.
Event Planning
AT YOUR SERVICE STAFFING
07.2018 - 11.2021
- Meet with clients to discuss their vision and needs for the event and managing event operations
- Create a detailed checklist to cover all the responsibilities leading up to the event and after the event
- Essential for creating a memorable event for attendees, enhancing brand visibility and building positive client relationships
- Streamlined event planning processes, reducing setup times and facilitating smoother program execution.
- Supported event planning committees in organizing successful functions.
- Assisted with event planning efforts for successful company functions and gatherings.
REALTOR
Better
01.2004 - 01.2017
- Prepare listing properties to match buyer’s characteristic preference and financial requirements
- Organize the transaction from first contact to the final closing
- Consult with mortgage companies, lenders, home inspectors, and other business partners to ensure terms and conditions of the agreement are completed prior to closing
- Prepare documents, representation contracts, purchase agreements, and leases
- Offer presentations in communities and business offices to enlighten individuals in the home buying and selling processes
- Promote property listing in various advertising methods to enhance buyer's interest and create high activity
- Prepare correct transaction documents within critical timelines, which developed trust from the client
- Develop marketing plans to attract potential buyers
- Writing property descriptions, arranging professional photos, and advertise property
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
ASSISTANT MANAGER
Caribou Coffee
04.2009 - 06.2014
- Exceptional customer service
- Managed store operations; including receiving, ordering, promotions, and store quality assurance
- Supervised ten employees set up displays and execute promotions
- Effectively use the equipment to limit replacement and repair cost
- Cash control responsibilities: reconcile daily receipts, document overages and shortages, properly secure daily deposit, and transport deposits to the bank
- Managing staff of 16
- Awarded highest individual sales performance company-wide for 2011, 2012, and 2017
- Recognized to Company Core Values Award
Configuration Manager
VERIZON
09.2000 - 04.2004
- Served as a subject matter expert in configuration management during stakeholder meetings, providing valuable insights for decision-making processes.
- Troubleshot complex issues arising from misconfigurations promptly, minimizing potential impact on business operations.
- Identified discrepancies between intended and actual configurations through regular monitoring and reporting activities.
- Optimized existing configuration processes by implementing automation tools, saving time and resources on manual tasks.
- Collaborated with cross-functional teams to ensure seamless software integration, improving overall system performance.
- Ensured compliance with relevant regulations by maintaining accurate records of all configuration items and their respective changes over time.
Education
Graphic Web Development -
Arizona State University
Tempe, Arizona01.2015
Marketing -
Southern New Hampshire University
01.2011
Certificate - Information Systems Unix System Administration / Client/Server Program
George Washington University
Washington, D.C.01.2002
Skills
- Adobe InDesign
- Adobe Photo Shop
- Adobe Illustrator
- Microsoft 365
- Sales Force
- Apple
- Windows
- Google Docs
- Google AdWords
- Graphic Design
- Salesforce
- Email Campaigns
- POS
- Aloha
- Microns
- Outlook
- WMS
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Friendly, positive attitude
- Problem-solving
- Teamwork and collaboration
Accomplishments
- Awarded highest individual sales performance company-wide for 2011, 2012, and 2017.
- Recognized with Company Core Values Award.
Timeline
CSR1
DAIKEN
04.2023 - Current
EXECUTIVE MARKETING ACCOUNT MANAGER
HYPERLINK
08.2020 - 11.2021
SERVER/BARTENDER
LAZY DOG RESTAURANT & BAR
07.2020 - 01.2022
Event Planning
AT YOUR SERVICE STAFFING
07.2018 - 11.2021
ASSISTANT MANAGER
Caribou Coffee
04.2009 - 06.2014
REALTOR
Better
01.2004 - 01.2017
Configuration Manager
VERIZON
09.2000 - 04.2004
Graphic Web Development -
Arizona State University
Marketing -
Southern New Hampshire University
Certificate - Information Systems Unix System Administration / Client/Server Program
George Washington University
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