Janice Irish Franco
16201 W Statler St Surprise
Summary
Dynamic Shift Supervisor at Exchange, Luke Air Force Base, skilled in employee training and conflict resolution. Proven track record in enhancing customer satisfaction and managing inventory effectively. Recognized for creating efficient work schedules and fostering a collaborative team environment, ensuring operational excellence and superior service delivery.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Exchange,Luke Air Force Base
Glendale
04.2016 - Current
- Trained new employees on company policies and procedures.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assisted customers with product selection when needed.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Resolved customer complaints in a timely manner.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Maintained accurate records of daily transactions and deposits.
- Provided on-the-job training to new staff members.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Assessed reports and adjusted workflows to realign with targets.
Store Associate
Exchange,Luke Air Force Base
Glendale
01.2016 - 04.2016
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Assisted customers with product selection based on their needs and preferences.
- Assisted customers with product selection, pricing and availability.
- Answered incoming calls regarding product inquiries or orders.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Assisted with loading and unloading deliveries from vendors.
- Stocked shelves with merchandise and maintained inventory levels.
- Operated scanning equipment for price checks and stock replenishment.
- Provided cash register operations and handled customer payments.
- Addressed customer complaints in a professional manner.
- Processed sales transactions accurately and efficiently at the cash register.
- Organized store displays to ensure maximum visibility of products.
- Processed returns and exchanges according to company policy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Answered telephone to give callers store information and look up order details.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
Computer System Design And Programming - Computer Technology
AMA College
Philippines 10-2009
Skills
- Employee training
- Team building
- Customer service
- Inventory management
- Cash handling
- Schedule creation
- Conflict resolution
- Workplace safety
- Communication skills
- Time management
- Task delegation
- Attendance oversight
- Inventory control
- Customer-oriented
- Cash handling expertise
Languages
English
Professional
Timeline
Shift Supervisor
Exchange,Luke Air Force Base
04.2016 - Current
Store Associate
Exchange,Luke Air Force Base
01.2016 - 04.2016
Computer System Design And Programming - Computer Technology
AMA College