Janis Gordon
El Mirage
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Grand Medical Associates
Surprise, AZ
01.2023 - Current
- Updated reports, managed accounts, and generated reports for company
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Established team priorities, maintained schedules and monitored performance.
Medical Billing Manager
Grand Medical Associates
Surprise, AZ
10.2017 - 12.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Reviewed billing problems, researched issues, and resolved concerns.
- Performed billing, collection, and reporting functions for office generating over $Amount annually.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Medical Receptionist
Grand Medical Associates
Surprise, AZ
05.2012 - 09.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Education
Certified Medical Coder - Medical Insurance Coding
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2017
Skills
- Staff Hiring
- Credit and Collections
- Technical Support
- Training and Coaching
- Scheduling and Calendar Management
- Payroll and Budgeting
- Customer Service
- Billing
- Staff Management
- Compliance Monitoring
- Employee Supervision
- Office Management
- Expense Reporting
- Administrative Support
- Financial Reporting
- Account Reconciliation
- Clear Oral/Written Communication
Certification
- CCS-P - Certified Coding Specialist - Physician - Based
Timeline
Office Manager
Grand Medical Associates
01.2023 - Current
Medical Billing Manager
Grand Medical Associates
10.2017 - 12.2022
Medical Receptionist
Grand Medical Associates
05.2012 - 09.2017
Certified Medical Coder - Medical Insurance Coding
Maricopa Community Colleges - Phoenix College
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