Janis Danielle Traylor

• Utilize point-of-sale systems for processing transactions efficiently. Working in Go Now, SkySpeed & Citrix at the ticket counter and as a gate agent
• Greeted customers and identified their needs.
• Keep work area neat, clean, and well-stocked at all times.
• Assisted customers with rebooking refunds, and other transactions as needed.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Provided information about products and services available to customers.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Performed additional duties as assigned by management team.
• Followed policies and procedures to meet or exceed established performance requirements.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Educated customers on special pricing opportunities and company offerings.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

As for ramp and tow team I perform all tasks required for both departments

• Oversaw curriculum development to enhance student engagement, academic & athletic success.
• Led player development training sessions to improve skill and effectiveness.
• Team statistician, provided film sessions
• Scheduled all appointments for student's along with providing transportation to and from destinations
• Mentor to entire student body
• House parent to 12-15 student athletes
• Facilitated communication between administration, faculty, and parents to address concerns effectively.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals. First in command to answer phones.
• Communicated, fulfilled Sales Orders, Produced work orders, booked & tagged shipments via ground, LTL, TL etc. with customers & vendors via email, phone, shows for example: ConExpo, Utility Show & PRI Show
• Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
• Cultivated long-term relationships with customers & vendors to accurately quote pricing and terms that achieve customer & company objectives.
• Increased revenue by cultivating and securing new accounts while providing value-added services to existing customers.
• Grew company revenue and maintained customer loyalty.
• Increased yearly sales by building customer & vendor relations and resolving service requests when required
• Purchase orders for office and production team including boxes for shipment purposes
• Mandated & kept supply chain of all material
• Acquired inventory of material & production parts for my account
• reviewed all freight charges once bill was received & investigating/file claims when necessary
• invoice registry - daily log of all sales for each accountant/department