Janiya Vazquez
Chandler
Summary
Achieved high customer satisfaction by adapting communication styles to meet diverse needs. Resolved challenging situations with poise, enhancing personal discipline and emotional intelligence. Leveraged customer insights to drive service enhancements and improve overall experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
Eastern Air Express
Kansas City, MO
04.2024 - Current
- Facilitated preflight briefings to review flight details, weather conditions, and service plans.
- Executed comprehensive preflight safety checks to ensure operational readiness.
- Executed aircraft preparation between flights, ensuring cabin areas adhered to cleanliness standards.
- Oversaw inventory management to ensure food, beverages, and supplies are adequately stocked on board.
- Executed announcements and provided instructions to customers regarding emergency equipment and exit row seating requirements using available audio equipment.
- Welcomed passengers upon boarding. Verified boarding passes and provided flight information. Assisted with storing carry-on luggage in overhead compartments and under seats.
- Provided assistance to individuals in need, including small children, elderly, and disabled customers.
- Monitored aisles to confirm customer adherence to federal guidelines before take-offs and landings. Conducted regular checks to support passenger comfort.
- Addressed passenger inquiries regarding flight information, including schedules, service details, aircraft specifications, weather conditions, and delays.
- Executed in-flight food and beverage service operations, ensuring timely delivery and customer satisfaction.
- Executed customer and aircraft preparation for landing in strict adherence to company procedures and federal regulations.
- Conducted inventory assessments to identify supplies needed for aircraft restocking.
- Managed in-flight emergency responses by delivering essential assistance to passengers and administering emergency first aid.
- Facilitated customer assistance during emergencies by guiding passengers in aircraft evacuation procedures following emergency landings.
- Compiled and generated reports as required to support decision-making processes.
- Fostered positive relationships with customers and vendors through courteous and respectful interactions.
- Completed and submitted all necessary forms and paperwork including customs forms, general declarations, accident and incident reports, commissary reports, duty-free reconciliation reports, flight attendant assessment reports, and company flight reports.
- Executed additional responsibilities as assigned to enhance team efficiency.
- Ensured passenger safety by conducting pre-flight checks and demonstrating emergency protocols.
Customer Service Rep
Circle K
Maricopa, AZ
10.2022 - 05.2024
- Welcomed customers and provided exceptional service to enhance their experience.
- Operated cash register and processed customer transactions efficiently.
- Evaluated product options and provided strategic purchase recommendations.
- Collaborated with food program team to enhance service delivery.
Student Agent
Education At Work
Tempe, AZ
11.2021 - 10.2022
- Assisted teams in completing tasks remotely. Supported communication and collaboration among team members. Contributed to project success through effective time management.
- Collaborated with Microsoft through SMB program to resolve IT issues utilizing provided documentation and resources.
- Facilitated customer outreach for Discover Bank by connecting clients with payment inquiries to appropriate banking representatives.
Front of the house/back of house
Panda Express
Germantown, WI
08.2020 - 07.2021
- Operated drives and maintained registers to support daily operations. Assisted in managing data entry tasks to ensure accuracy. Collaborated with team members to streamline processes and improve efficiency.
- Assisted in food preparation and service tasks. Supported compliance with health and safety regulations. Maintained cleanliness and organization of food handling areas.
- Assisted in food preparation and kitchen cleaning tasks. Maintained cleanliness and organization of food storage areas. Supported team members in achieving efficient workflow.
- Executed exceptional customer service strategies to enhance client satisfaction.
Team Member
Culvers
Menomonee Falls, WI
12.2019 - 08.2020
- Operated drives and maintained registers to support daily operations. Assisted in managing data entry tasks to ensure accuracy. Collaborated with team members to streamline processes and improve efficiency.
- Assisted in food preparation and service tasks. Supported compliance with health and safety regulations. Maintained cleanliness and organization of food handling areas.
- Assisted in food preparation and kitchen cleaning tasks. Maintained cleanliness and organization of food storage areas. Supported team members in achieving efficient workflow.
- Executed exceptional customer service strategies to enhance client satisfaction.
Education
High School Diploma - Elementary Education
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Wisconsin Lutheran High School
Milwaukee, WI05.2021
Skills
- Exhibited advanced communication abilities, ensuring clarity and understanding in all stakeholder engagements
- Achieved high guest satisfaction ratings through effective team collaboration and service delivery Enhanced operational processes to improve guest experiences and streamline workflows Fostered a welcoming environment that encouraged repeat business and positive reviews
- Monitored food storage and preparation processes to prevent contamination and ensure quality
- Managed user inquiries and provided solutions to enhance overall IT service delivery
- Managed customer interactions to ensure a positive experience and foster long-term relationships
- Achieved a 20% reduction in workplace incidents through proactive safety measures Enhanced team safety awareness, resulting in improved compliance Optimized safety protocols, leading to a more secure work environment
- Increased team productivity by effectively managing multiple tasks concurrently Achieved seamless operations through strategic task prioritization Enhanced project outcomes by coordinating diverse activities efficiently
Certification
Flight Attendant certificate of completion from Eastern Air Express
FAA Flight Attendant Card/Certificate
CPR Certified
Timeline
Flight Attendant
Eastern Air Express
04.2024 - Current
Customer Service Rep
Circle K
10.2022 - 05.2024
Student Agent
Education At Work
11.2021 - 10.2022
Front of the house/back of house
Panda Express
08.2020 - 07.2021
Team Member
Culvers
12.2019 - 08.2020
High School Diploma - Elementary Education
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Wisconsin Lutheran High School