Jannai Dorsey
Casa Grande
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Dairy Queen Grill & Chill
Casa Grande, AZ
02.2025 - Current
- Trained and mentored team members on service techniques and product knowledge.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and repeat business.
- Maintained cleanliness and organization of front-of-house areas, ensuring compliance with health regulations.
Crew Member
Dairy Queen
Prescott Valley, AZ
11.2023 - 06.2024
- Trained new people counted drawers worked grill and cashier
Sandwich Artist/Shift Leader
Subway
Prescott Valley
08.2021 - 05.2022
- I trained new people , including customer service and satisfaction made sure everything was done in a timely manner
Education
High school diploma or GED -
Bradshaw Mountain High School
Skills
- Constructive mindset
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Daily workflows
Certification
- Driver's License March 2022 to March 2070
- Food handlers March 2024 to March 2027
Timeline
Shift Leader
Dairy Queen Grill & Chill
02.2025 - Current
Crew Member
Dairy Queen
11.2023 - 06.2024
Sandwich Artist/Shift Leader
Subway
08.2021 - 05.2022
High school diploma or GED -
Bradshaw Mountain High School