Jannelle Osorio

SALES

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
• Productivity Management: holds the management team accountable for personal productivity and management contribution
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
• Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
• Develop team to build long-term relationships with customers to drive business
• Takes initiative; has a high level of ownership and accountability for results of self and others
• Works directly with the Store/District Manager to protect and drive the needs of the business
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
• Builds trusting relationships with peers and team; acts as advocate for the Brand
• Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
• Delegates and empowers others
• Creates enthusiasm and positivity for a shared vision and mission
• Recognizes and values individual performance

OPERATIONS:

• Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
• Resolves performance problems using appropriate communication, coaching and counseling techniques
• Adheres to all retail policies and procedures including POS and Operations
• Leverages / understands Coach’s tools and technology to support Service and Operations of store
• Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
• Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
• Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)

• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
• Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
• Recruited, interviewed and hired qualified employees to provide top-quality service.
• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Reviewed operations performance reports to drive improvements.
• Communicated with departmental leaders to identify and solve daily operations issues.
• Monitored performance metrics and responded to notifications daily.
• Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
• Delivered expert thought leadership recognized for driving process improvements.
• Assessed, optimized and elevated operations to target current and expected demands.
• Set clear goals for area managers across a 13 store district and implemented systems for measuring results in support of optimal decision making.
• Managed product deliveries by working closely with logistics team and addressing recurrent roadblocks with new tactics.

• Oversaw company operations, customer service, resource management and profitability.
• Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
• Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
• Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
• Performed high-level service in multicultural and diverse environment.
• Streamlined business processes by analyzing current procedures and implementing necessary improvements.
• Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decisionmaking.
• Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Trained and guided team members to maintain high productivity and performance metrics.

• Trained, mentored and motivated employees to maximize team productivity.
• Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Evaluated invoices and shipping paperwork for accuracy and compliance.