Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jannette Marsh

Glendale

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Discover
Glendale
10.2025 - Current
  • Assisted card members with various issues
  • Worked with different systems to collect the correct information
  • Provided exceptional customer service through effective communication and active listening.
  • Resolved customer inquiries and complaints using company policies and procedures.
  • Maintained accurate records of customer interactions in the CRM system.
  • Managed high-volume calls while ensuring adherence to quality standards.
  • Utilized various software tools to track customer issues and follow up effectively.

Customer Service Representative

Ciox Healthcare
Glendale
09.2020 - 11.2024
  • Assisted patients with healthcare inquiries and provided clear information.
  • Processed medical records and ensured compliance with privacy regulations.
  • Coordinated communication between healthcare providers and patients effectively.

Teacher/Customer Service

Kids Koala-T Kampus
Glendale
10.2016 - 08.2020
  • Take care of children while their parents work
  • Assist parents with their questions and concerns
  • Prepare classroom activities on a daily basis
  • Organize and complete paperwork
  • Reason for leaving: No room for growth within company

Warehouse

Amazon
Phoenix
11.2015 - 01.2016
  • Organized product into packages
  • Had use attention to detail to get the correct products with the correct order
  • Used knowledge and memory to locate certain items for each order throughout the warehouse
  • Reason for leaving: Seasonal job opportunity

Customer Service

Little Cesars Pizza
Glendale
09.2012 - 05.2013
  • Assisted customers with getting the correct order
  • Defusing upset customers
  • Baked pizzas to each customer's order
  • Handled monetary earnings for each day
  • Stocked and reordered inventory
  • Answered questions and requests over the phone
  • Reason for leaving: Complications with pregnancy

Education

GED -

College America

Skills

  • Time Management
  • Friendly
  • Team Player
  • Organized
  • Attention to Detail
  • Results Oriented
  • Conflict resolution
  • Technical troubleshooting
  • Call center operations
  • Compliance adherence
  • Effective communication
  • Active listening
  • Problem solving
  • Time management
  • Detail orientation
  • Team collaboration
  • Empathy and patience
  • Tracking complaints

References

Available Upon Request

Timeline

Customer Service Representative

Discover
10.2025 - Current

Customer Service Representative

Ciox Healthcare
09.2020 - 11.2024

Teacher/Customer Service

Kids Koala-T Kampus
10.2016 - 08.2020

Warehouse

Amazon
11.2015 - 01.2016

Customer Service

Little Cesars Pizza
09.2012 - 05.2013

GED -

College America
Jannette Marsh