- Volunteering for community initiatives to give back to local communities and make a positive impact
- Crafting and DIY Projects
- Dancing
- Youth Development Programs
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Learning new cooking techniques and expanding my culinary skills
- Reading
Jannisha Peoples
Tucson
Summary
Experienced with managing intricate insurance claims and resolving disputes efficiently. Utilizes deep knowledge of policy and regulatory guidelines to ensure compliance and fair settlements. Track record of maintaining client trust and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Insurance Claims Specialist
GEICO
02.2022 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Followed up with customers on unresolved issues.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
Sales Chat Associate
Afni
07.2020 - 01.2022
- Maintained expert knowledge of products and services offered, ensuring accurate information was provided to customers.
- Enhanced customer satisfaction by providing personalized product recommendations through chat interactions.
- Provided exceptional customer service, resolving issues promptly and professionally through chat communications.
- Developed strong rapport with clients to encourage repeat business and referrals.
Supervisor
DIRECTV/VXI
07.2017 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored and assessed employee calls to drive performance improvement plans
- Taught and improved up-selling and technical skills (i.e. improved call handling, navigation and Product information research etc.)
- Ensured agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations
- Tracked and document employee time (punctuality, attendance, ACD minutes, and up-training)
- Demonstrated a desire to help Account Associates by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site's successful performance
Education
High School Diploma -
Tracy High School
315 E 11th Street05-2009
Skills
- Claims Review Expertise
- Team-Oriented Approach
- Meticulous Attention to Detail
- Effective Documentation Techniques
- Strategic Decision-Making
- Compliance Assessment
- Coverage determination
- Critical thinking
- Time management
- Effective communication
- Effective Task Prioritization
Accomplishments
- Collaborated with team of 16 in the development of CSS Bootcamp.
Interests
Timeline
Insurance Claims Specialist
GEICO
02.2022 - Current
Sales Chat Associate
Afni
07.2020 - 01.2022
Supervisor
DIRECTV/VXI
07.2017 - 02.2020
High School Diploma -
Tracy High School
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