Janoah K. Bates
Phoenix
Summary
Entry Level Salesforce Administrator committed to ensuring that networks using salesforce and other tools run smoothly and effectively. Trained with Salesforce Trailhead platform management and CRM optimization. Utilizes comprehensive knowledge of system customization to enhance user experience and operational efficiency. Strong understanding of process automation, data integrity, and user training techniques.
Overview
6
6
years of professional experience
Work History
Account Manager
Knight Transportation
03.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Sales Operations Coordinator
Ideastage Promotions LLC
05.2023 - Current
- Account management and Inputting data entry of customer information of demographics and product inventory.
- Optimized CRM systems for accurate data tracking, enabling informed business decisions.
- Responsible for answering product questions, performing stock checks, checking production and shipping times, and providing accurate pricing and fees to our customers.
- Drives the entire project sale from preparing quotes, to converting quotes to jobs, gathering paperwork and packaging product submittal sheets for contractors, taking orders, sourcing product from vendors and orchestrating phased deliveries.
- Communicating with clients to effectively close sales and ensuring deliveries take place as promised.
- Resolving customer complaints professionally and in a timely manner.
Operations Supervisor
Lifetime Fitness
03.2021 - 05.2023
- Maintains indoor and outdoor club cleanliness and safety by performing daily maintenance tasks.
- Performs routine maintenance and repairs to ensure equipment is working.
- Providing exceptional customer service to all members and staff ensuring we have the highest level of programming.
- Managing and training all aquatics department team members. Data entry of work orders and other administrative tasks. Assist with onboarding new employees.
- Responds to Member inquiries about Lifetime programs, products, services, policies, and procedures
- Provide calendar management support; schedule meetings and arrange alternative representation in Managers absence and assist with Delegation of Authority.
Salesforce Administrator Intern /Sales Coordinator
Top Choice Insurance Agency
09.2019 - 02.2022
- Learn and train in Salesforce Trailhead and earn badges to complete Salesforce administration task.
- Demonstrating Salesforce Suite of products while addressing clients’ needs and closing deal to drive sales to the company.
- Learn to manage user accounts, profiles, roles, and permission sets
- Stay updated with Salesforce best practices and upcoming releases.
- Learn to assist in configuring Salesforce objects, fields, page layouts, and record types.
- Support creation and maintenance of reports, dashboards, and list views.
- Perform basic user administration (user setup, profiles, roles, and permissions)
- Continually managing and update individual sales pipeline through CRM platform to provide accurate, reliable information for sales and renewal forecasting for executive leadership.
- Learn to assist in data imports, exports, and deduplication..
Education
High School Diploma -
Arizona Agribusiness Equine Center
Associates - Emphasis in Exercise Science
Paradise Valley Community College
Associates - General Studies
Glendale Community College
No Degree - Software Systems
Salesforce Trailhead
Skills
- Salesforce customization (Salesforce Trailhead)
- User administration (Salesforce Trailhead)
- Workflow management (Salesforce Trailhead)
- Lightning experience (Salesforce Trailhead)
- Sales cloud management
- Database Management
- Microsoft 365 & Salesforce
- Billing & Research
- Supervising & Management
- Scheduling & Networking
- Administrative Support
- Account Management
Timeline
Account Manager
Knight Transportation
03.2025 - Current
Sales Operations Coordinator
Ideastage Promotions LLC
05.2023 - Current
Operations Supervisor
Lifetime Fitness
03.2021 - 05.2023
Salesforce Administrator Intern /Sales Coordinator
Top Choice Insurance Agency
09.2019 - 02.2022
Associates - Emphasis in Exercise Science
Paradise Valley Community College
Associates - General Studies
Glendale Community College
High School Diploma -
Arizona Agribusiness Equine Center
No Degree - Software Systems
Salesforce Trailhead
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