Jaquelin Diaz Lopez
Phoenix
Summary
Motivated professional with experience in customer service and sales support. Recognized for strong communication and relationship-building skills, leading to improved customer engagement and loyalty. Committed to supporting team success and exceeding service quality standards. Eager to apply time management and organizational skills in diverse environments while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Phoenix
2025.12 - 2026.07
- Delivered friendly, efficient service while assisting customers with orders to improve overall satisfaction.
- Delivered exceptional customer service to foster repeat business.
- Resolved customer complaints professionally to enhance guest experience and loyalty.
- Engaged with guests to foster a welcoming atmosphere and encourage repeat visits.
- Collaborated with team members to effectively manage peak service periods.
- Followed company policies to uphold high service quality standards.
- Prepared food items according to standardized recipes and safety guidelines.
Associate
Childrens Place Inc.
Phoenix
2018.11 - 2019.03
- Managed incoming calls from customers to address inquiries and issues. regarding orders, inquiries, and complaints efficiently.
- Delivered friendly customer service, assisting customers with product selection and inquiries.
- Built strong relationships with customers through attentive service and support.
- Offered detailed support for customers regarding product questions, returns, and complaints. for product-related questions, returns, and complaints.
- Assisted with promotional events to increase customer engagement and boost brand visibility.
- Contributed to team meetings to develop sales initiatives and plan store promotions.
- Worked with team members to refine sales strategies, focusing on performance improvement.
Education
Associate of Applied Science - Marketing And Sales
Glendale Community College
Glendale, AZ2025-05
Skills
- Customer service and support
- Product knowledge
- Food safety
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Adaptability to feedback
- Initiative and self-motivation
- Willingness to learn
- Relationship building
Languages
English
Full Professional
Spanish
Professional
Certification
- Excel
- Word
- PowerPoint
- Access
Timeline
Crew Member
McDonald's
2025.12 - 2026.07
Associate
Childrens Place Inc.
2018.11 - 2019.03
Associate of Applied Science - Marketing And Sales
Glendale Community College