Open To Work
Jaqueline Morales
Phoenix
Work Preference
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
Hairmosa
Phoenix
05.2021 - Current
- Worked in a fast paced environment
- Pulled people in for sales demos on their hair with hair products and tools
- Handled the register and navigated the system in the computer
- Kept a neat and clean work environment
- Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of 76%
- Negotiated contracts and pricing agreements with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Built rapport with customers through active listening and understanding their unique needs
- Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
- Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
- Developed in-depth knowledge of competitor products and market trends to effectively position our offerings
- Conducted product knowledge sessions for clients, increasing their understanding of our offerings and driving upsell opportunities
Sales Associate
RumbleOn / RideNow Powersports
Goodyear
03.2025 - 11.2025
- Came in before opening to bring out the luxury Power-sport units.
- Parked them to be displayed out in the front of the establishment.
- Walked up to customers and greeted them into the establishment, asked if there was anything they needed help with or had questions about.
- If they said they were just looking for the moment, I would give the their space but stick around until they had a question.
- Helped customers find the luxury Power-sports of their liking and narrowed it down to a specific make or model after probing.
- Sat them down to talk numbers and negotiate on the unit they were interested in purchasing.
- Once they agreed with numbers I would help them fill out a credit application through multiple banks that we worked with and wait for an approval.
- When the approval would come through I would then go over paperwork and sing the contract.
- Take the unit down to the service area so the unit would be re- checked.
- Keep in contact with certain customers through the CRM who were still looking, waiting for the credit approval or new to the Powersports lifestyle and wanted more information.
- Wash down and detail units I had sold.
- Fill units up with gas.
- Hand keys over to the new owner of the unit, and help them load it up in the trailer.
- If they went in for our parts department I'd walk them over so they could get helped out accordingly.
Mobile Expert
T-Mobile
Phoenix
10.2023 - 01.2025
- Developed and maintained strong relationships with key clients, resulting in repeat business and increased customer loyalty
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated expertise in mobile technology trends, features, and specifications to effectively educate customers on product benefits
- Trained new team members on sales techniques, product knowledge, and customer service best practices
- Implemented upselling techniques to maximize revenue per transaction while providing value-added solutions for customers' needs
- Increased average transaction value by promoting bundled offers or accessories to customers
- Developed expertise in mobile carrier plans and options to assist customers in selecting the most suitable plan for their needs
- Participated in ongoing training programs to stay updated on new products, features, and industry trends
- Resolved escalated customer complaints or issues promptly while maintaining a positive relationship with the client
- Mentored junior team members by providing guidance on sales techniques, product knowledge enhancement etc
- Assisted customers with troubleshooting technical issues related to mobile devices such as software updates or connectivity problems
- Consistently achieved high customer satisfaction ratings through effective communication and problem-solving skills
Retail Sales Associate
Future rfrnce
Phoenix
06.2022 - 09.2022
- Kept track of inventory in store
- Great costumer service and attention to detail
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Developed strong understanding of products' features, enabling effective communication with customers
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained cleanliness and organization of assigned areas within the store
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Processed returns/exchanges efficiently according to company policies
- Maintained knowledge of current promotions, discounts, and special offers
- Cultivated strong relationships with key clients, resulting in repeat business opportunities
- Demonstrated flexibility by adapting quickly to changes in store procedures or priorities
Retail Sales Associate
La gran bota
Phoenix
01.2020 - 02.2021
- Organize merchandise and products throughout the work shift
- Tend to customers and helped them find products they needed/ were looking for
- Maintained a happy and clean working space everyday
Metro PCS Sales Associate
Metro PCS T-Mobile
Phoenix
08.2019 - 11.2020
- Reached daily quotas for the company
- Greeted and tended to every customer and their needs
- Great sales techniques with phones and services
- Helped customer fin the best of what they were looking for wether it was a phone, or a phone plan
Sales Manager
Ochoas jewelry
Phoenix
04.2019 - 02.2020
- Created displays appealing to the eye
- Cleaned jewelry daily
- Helped customers find the perfect piece of jewelry down to the size of a ring or the length of a chains/bracelets
- Kept store clean and maintained
- Provided exceptional customer service by assisting customers in the selection and purchase of jewelry items
- Built strong relationships with customers to understand their preferences and needs, resulting in increased sales
- Assisted in inventory management by conducting regular stock checks and accurately updating product records
- Handled cash transactions and processed credit card payments using a point-of-sale (POS) system with precision
- Resolved customer complaints or concerns promptly and professionally to ensure customer satisfaction at all times
- Maintained a clean and organized work environment to enhance the overall shopping experience for customers
- Utilized persuasive communication skills to highlight the unique features of each piece of jewelry
- Assisted in visual merchandising activities such as arranging window displays to attract potential customers
- Provided accurate product information, including pricing, materials, and warranty details, to customers
- Utilized active listening skills to understand customer preferences and make personalized recommendations
- Demonstrated proficiency in using specialized tools such as gemstone magnifiers or diamond testers for accurate assessments
Education
High school diploma -
Career success academy
Phoenix, AZSkills
- Outside sales
- Sales Management
- Microsoft Excel
- Time management
- Customer follow-ups
- Bilingual
- Computer operation
- Math
- Data entry
- Customer service
- Dealership experience
- Guest relations
- Project scheduling
- Calendar management
- Organized workspaces
- Front desk
- Counting cash
- Fast paced experience
- Cold calling
- Customer relationship building
- Negotiation
- Phone communication
- Fashion retail
- Communication skills
- Customer communication
- CRM software
- Achieving sales targets
- Web accessibility
- Spanish
- Microsoft Word
- Operating systems
- Administrative experience
- Automotive sales
- Multi-line phone systems
- Empathy
- Customer inquiry handling
- Presentation skills
- Fast learner
- Computer literacy
- Detecting counterfeit currency
- Microsoft Outlook
- Greeting customers
- Active listening
- Pricing
- Sales
- Typing
- Money handling
- Processing cash transactions
- POS systems
- Product demos
- Wireless sales
- Phone etiquette
- Writing skills
- Salesforce
- Adaptability
- Cash register operations
- Customer relationship management
- Client interaction via phone calls
- Phone answering
- Social media management
- Objection handling (sales technique)
- Retail Sales
- Organizational skills
- Balancing cash drawers
- Problem solving
- Closing sales
- Interpersonal skills
- Appointment scheduling
- Coachability
- Telemarketing
- Public speaking
- Microsoft Office
- Marketing
- Attention to detail
- English
- Google Workspace
- Multitasking
- Teamwork
- Phone call management
- Leadership
- Office experience
- Filing
- Detailing
- Social media marketing
- Customer support
- Manufacturing
- Computer skills
- Inside sales
- Team development
Certification
Driver's License
Languages
- English
- Spanish, Fluent
- English, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Associate
RumbleOn / RideNow Powersports
03.2025 - 11.2025
Mobile Expert
T-Mobile
10.2023 - 01.2025
Retail Sales Associate
Future rfrnce
06.2022 - 09.2022
Sales Representative
Hairmosa
05.2021 - Current
Retail Sales Associate
La gran bota
01.2020 - 02.2021
Metro PCS Sales Associate
Metro PCS T-Mobile
08.2019 - 11.2020
Sales Manager
Ochoas jewelry
04.2019 - 02.2020
High school diploma -
Career success academy