Jaqueline Ruelas
Mesa
Summary
Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Customer-focused Bank Customer Service Representative known for productivity and efficiency in task completion. Skilled in account management, problem resolution, and transaction processing. Excel at communication, empathy, and patience, ensuring clients feel heard and supported. Committed to leveraging these skills to provide exceptional service and support in every customer interaction.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Intouchcx
Mesa
02.2025 - Current
- Provided technical support for customers via phone.
- Resolved software issues using troubleshooting tools and techniques.
- Assisted customers with product setup and configuration processes.
- Assisted customers with account inquiries and transaction processing.
- Educated customers on banking products and services.
- Resolved customer complaints through effective problem-solving techniques.
- Maintained up-to-date knowledge of bank policies and procedures.
- Conducted account verifications to ensure compliance with regulations.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Provided account information and answered customer inquiries in a timely manner.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Identified potential fraud cases and reported them to the supervisor.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Conducted research into customer questions or problems using available resources.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Resolved customer complaints through effective communication and problem-solving skills.
- Verified customer identification information with the applicable documents according to bank policies.
- Assisted customers with online banking services including account set up and password resets.
- Researched customer accounts as requested by customers.
Customer Service Supervisor (CSS)
Burlington Stores
Tempe
06.2024 - 02.2025
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Answered phone calls and responded to questions and concerns.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer items quickly to keep lines moving.
Crew Member
McDonald's
Mesa
02.2020 - 03.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Packed fast food products in approved containers, cups, and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Stocked shelves and cases with new or transferred items.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Assisted in the recruitment and training of new crew members.
- Supervised team members to ensure that tasks were completed efficiently and on time.
- Provided guidance and support to crew members when needed.
- Managed inventory levels, ordering supplies when necessary.
- Mentored newly hired crew members to prepare each for job roles.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Implemented strategies to take advantage of new opportunities.
Front Desk
Tempe ram
Tempe
02.2023 - 12.2023
- Greeted visitors and provided them with information about the company.
- Assisted customers in completing paperwork for services rendered.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Coordinated meetings between visitors and staff members.
- Processed payments using cash registers or point-of-sale systems.
- Organized front desk operations including scheduling appointments and managing calendars.
- Answered questions related to the organization's policies and procedures.
- Responded to customer feedback or complaints in a timely manner.
- Verified identification of customers before providing services or information.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Balanced the daily cash drawer by counting cash, checks, and credit card transactions.
Front Desk
Abc Kids Eyes
Phoenix
02.2022 - 02.2023
- Greeted patients and visitors in a friendly and professional manner.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Prepared charts for new patients prior to their appointment.
- Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
- Scanned documents into the practice's EMR system as needed.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Ordered and maintained supply inventory for medical office.
- Arranged hospital admissions for patients as required.
- Completed relevant insurance and other claim forms.
Fast food
In-N-Out Burger
Mesa
05.2019 - 03.2020
- Prepared a variety of food items according to customer orders or restaurant recipes.
- Maintained sanitation, health and safety standards in work areas.
- Stocked and restocked supplies as needed throughout shift.
- Cleaned kitchen equipment and surfaces, including grills, fryers, ovens and other cooking equipment.
- Monitored food distribution to ensure that meals were delivered on time and at proper temperatures.
- Checked the quality of raw and cooked foods to ensure that standards were met.
- Operated deep fryer machines safely following safety guidelines.
- Assisted with inventory management duties such as tracking product levels in storage areas or walk-in coolers and freezers.
- Communicated effectively with co-workers regarding tasks assigned during shift.
- Organized kitchen equipment for quick access during peak hours.
- Performed closing duties such as restocking items, cleaning appliances and counters.
- Rotated stock items and ingredients to maintain freshness.
- Dropped off food and drink orders for customer pickup.
- Filled and served various beverages for customers.
- Washed and cut ingredients for quick meal assembly.
Education
High school diploma -
Mesa High School
Mesa, AZSkills
- Restaurant Operations
- Safe Food Handling
- POS operation
- Food presentation
- Customer Service
- Cutting and slicing techniques
- Dish preparation
- Meal Preparation
- Money Handling
- Insurance Verification
- Medical Billing
- Patient Registration
- Office Administration
- Appointment management
- Patient Scheduling
- Payment Collection
- Referral Verification
- Front Desk Operations
- Paperwork coordination
- Handling Escalations
- Problem-Solving
- Workflow Management
- Decision-Making
- Team Building and Leadership
- Policy Enforcement
- Training and mentoring
- Complaint Handling
- Fluent in Spanish
Languages
Spanish, Fluent
Timeline
Technical Support Representative
Intouchcx
02.2025 - Current
Customer Service Supervisor (CSS)
Burlington Stores
06.2024 - 02.2025
Front Desk
Tempe ram
02.2023 - 12.2023
Front Desk
Abc Kids Eyes
02.2022 - 02.2023
Crew Member
McDonald's
02.2020 - 03.2024
Fast food
In-N-Out Burger
05.2019 - 03.2020
High school diploma -
Mesa High School