Jaran Kennedy
Mesa
Summary
Dynamic IT Support Specialist with a proven track record at Ameresco, excelling in technical troubleshooting and customer service. Adept at managing ticket systems and resolving complex issues, I enhance operational efficiency and user satisfaction. Skilled in software installation and remote support, I prioritize effective communication and teamwork to drive success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ameresco
04.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Assigned permissions to user accounts
- Researched and identified solutions to technical problems.
Floor Associate
Ace Hardware
06.2020 - 04.2022
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Informed customers of current store promotions to encourage additional sales purchases.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
Dough Maker
Little Caesars Pizza
08.2018 - 05.2020
- Enhanced efficiency in dough production by maintaining clean and organized workstations.
- Improved dough consistency by carefully measuring ingredients and following established recipes.
- Managed multiple tasks simultaneously while maintaining focus on quality control during high-volume periods.
- Optimized dough preparation time by implementing effective time management techniques.
- Assisted on the line when needed to assist colleagues and lower workload of team
- Adhered to food safety regulations, ensuring the health and well-being of customers through careful handling of raw materials.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05-2011
Skills
- Technical troubleshooting
- Technical support
- Microsoft Office
- Software installation
- Remote support
- Ticket management
- Customer service
- Ticket support system management
Certification
CompTIA A+ Certified April 1st, 2021
Timeline
IT Support Specialist
Ameresco
04.2022 - Current
Floor Associate
Ace Hardware
06.2020 - 04.2022
Dough Maker
Little Caesars Pizza
08.2018 - 05.2020
High School Diploma -
Mesquite High School
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