Jardine Rose Quichocho
Phoenix
Overview
28
28
years of professional experience
Work History
Senior Change Implementation Consultant
Wells Fargo Bank NA
Phoenix
10.2018 - 03.2025
- Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Ensured compliance with industry regulations regarding data privacy and security standards.
- Conducted post-implementation reviews to assess project success and identify areas for improvement.
- Developed and maintained project documentation, including implementation plans and user guides.
Commercial Real Estate Underwriter 3
Wells Fargo Bank, N.A.
Phoenix
09.2005 - 10.2018
- Analyzed loan risk and reviewed loan conditions and requirements.
- Reviewed loan applications and documents for accuracy, completeness, and compliance with underwriting standards.
- Addressed and resolved underwriting discrepancies and sought additional information as needed.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Reviewed and evaluated loan applications and supporting documents.
- Performed detailed analysis of complex financial data including income and debt ratios, cash flow statements, tax returns and appraisals.
- Analyzed credit reports to determine borrower's creditworthiness.
Customer Service Representative
United Airlines
San Francisco
01.1997 - 04.2002
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted with customer requests and answered questions to improve satisfaction.
Real Estate Loan Processor
Wells Fargo Bank, N.A.
Phoenix
08.2001 - 02.2002
- Reviewed and corrected errors on interest, principal and closing costs.
- Managed pipeline of loan applications to ensure efficient processing.
- Collected required documentation from clients, such as proof of income and employment verification.
- Answered questions and advised customers regarding loans and transactions.
- Scanned and uploaded loan and related documents into system.
- Managed conditions sent from underwriting departments.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
Education
High School Diploma -
George Washington High School
Guam03-1995
Skills
- Project management
- System analysis
- Quality assurance
- Cross-functional collaboration
- Regulatory compliance
- Implementation planning
Affiliations
- Traveling
- Swimming
- Camping/Outdoor activities
- Softball
Languages
English
Professional
Timeline
Senior Change Implementation Consultant
Wells Fargo Bank NA
10.2018 - 03.2025
Commercial Real Estate Underwriter 3
Wells Fargo Bank, N.A.
09.2005 - 10.2018
Real Estate Loan Processor
Wells Fargo Bank, N.A.
08.2001 - 02.2002
Customer Service Representative
United Airlines
01.1997 - 04.2002
High School Diploma -
George Washington High School