Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Jardine Rose Quichocho

Phoenix

Overview

28
28
years of professional experience

Work History

Senior Change Implementation Consultant

Wells Fargo Bank NA
Phoenix
10.2018 - 03.2025
  • Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Performed quality assurance testing prior to releasing updates or new versions into production environments.
  • Ensured compliance with industry regulations regarding data privacy and security standards.
  • Conducted post-implementation reviews to assess project success and identify areas for improvement.
  • Developed and maintained project documentation, including implementation plans and user guides.

Commercial Real Estate Underwriter 3

Wells Fargo Bank, N.A.
Phoenix
09.2005 - 10.2018
  • Analyzed loan risk and reviewed loan conditions and requirements.
  • Reviewed loan applications and documents for accuracy, completeness, and compliance with underwriting standards.
  • Addressed and resolved underwriting discrepancies and sought additional information as needed.
  • Inspected financial statements, credit information and title data to complete underwriting process.
  • Reviewed and evaluated loan applications and supporting documents.
  • Performed detailed analysis of complex financial data including income and debt ratios, cash flow statements, tax returns and appraisals.
  • Analyzed credit reports to determine borrower's creditworthiness.

Customer Service Representative

United Airlines
San Francisco
01.1997 - 04.2002
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted with customer requests and answered questions to improve satisfaction.

Real Estate Loan Processor

Wells Fargo Bank, N.A.
Phoenix
08.2001 - 02.2002
  • Reviewed and corrected errors on interest, principal and closing costs.
  • Managed pipeline of loan applications to ensure efficient processing.
  • Collected required documentation from clients, such as proof of income and employment verification.
  • Answered questions and advised customers regarding loans and transactions.
  • Scanned and uploaded loan and related documents into system.
  • Managed conditions sent from underwriting departments.
  • Gathered property appraisals, surveys and tax records to update mortgage loan files.

Education

High School Diploma -

George Washington High School
Guam
03-1995

Skills

  • Project management
  • System analysis
  • Quality assurance
  • Cross-functional collaboration
  • Regulatory compliance
  • Implementation planning

Affiliations

  • Traveling
  • Swimming
  • Camping/Outdoor activities
  • Softball

Languages

English
Professional

Timeline

Senior Change Implementation Consultant

Wells Fargo Bank NA
10.2018 - 03.2025

Commercial Real Estate Underwriter 3

Wells Fargo Bank, N.A.
09.2005 - 10.2018

Real Estate Loan Processor

Wells Fargo Bank, N.A.
08.2001 - 02.2002

Customer Service Representative

United Airlines
01.1997 - 04.2002

High School Diploma -

George Washington High School

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Jardine Rose Quichocho