Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jared Gregory

Queen Creek

Summary

Experienced and people-first Tesla Service Leader with over six years of progressive growth across multiple service environments, including virtual support, front-of-house leadership, and in-person service supervision. Known for cultivating high-performance teams, building customer trust, and leading with empathy, structure, and accountability. Proven ability to shift team culture from reactive to proactive, while maintaining consistently high CSAT, strong operational flow, and cross-functional alignment. Skilled in coaching, performance development, and leading by example through high-volume challenges. Passionate about delivering a premium customer experience, and building teams that reflect Tesla’s mission and values.

Overview

5
5
years of professional experience

Work History

Service Supervisor

Tesla Motors
Mesa
09.2024 - Current
  • Lead and coach a front-of-house team rooted in empathy, consistency, and professionalism.
  • Shifted team culture from reactive to proactive, resulting in increased accountability, improved customer interactions, and sustained high CSAT.
  • Developed structure and clarity in daily operations through hands-on leadership, real-time coaching, and clear expectations.
  • Recognized by visiting leaders and peers as a model site for service experience and team culture.
  • Supervised daily operations in a fast-paced electric vehicle service environment.
  • Trained new staff on safety protocols and customer service standards.
  • Streamlined communication between service team and customers to enhance experience.
  • Implemented feedback from customers to improve service processes and responses.
  • Supervised team of employees and delegated duties and responsibilities to each member.
  • Built strong relationships with customers through effective communication skills.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Collaborated closely with upper management on special projects aimed at increasing profitability.
  • Identified training needs among staff members and provided appropriate coaching sessions.
  • Addressed areas that needed improvement and observed team's performance.
  • Analyzed customer feedback data to develop strategies for improving service levels.
  • Assigned, trained and managed service staff to ensure quality customer service.

Sr. Service Advisor

Tesla Motors
Remote/Mesa
01.2022 - 09.2024
  • Joined the Virtual Service Team with the intent to expand knowledge and learn the technical side of the business.
  • Developed skills to diagnose and resolve complex vehicle issues using advanced tools, enhancing service efficiency.
  • Created directives and repair plans for onsite teams when needed.
  • Applied analytical skills to identify root causes of vehicle issues, ensuring accurate and timely repairs that minimized customer downtime.
  • Supported the front of house during the reorganization/restructuring.
  • Received Top Advisor acknowledgments 2 times in 2024.

Lead Service Advisor

Tesla Motors
Mesa
08.2021 - 01.2022
  • Opened a new store location as Front of House Lead.
  • Collaborated with the team to prepare for the store opening.
  • Trained and led new hires in a front-of-house role.
  • Implemented new service protocols, achieving measurable improvements in workflow and productivity.
  • Envisioned and executed forward-thinking service strategies, positioning Tesla Motors at the forefront of customer-centric automotive care.

Service Advisor

Tesla Motors
Tempe
08.2020 - 08.2021
  • Advised clients on vehicle maintenance, leading to improved customer satisfaction and loyalty.
  • Resolved technical issues efficiently, reducing service times, and enhancing operational efficiency.
  • Collaborated with technicians to ensure accurate diagnostics and timely repairs, boosting the team's performance.
  • Maintained detailed service records, ensuring compliance with company standards and regulations.
  • Streamlined processes, resulting in enhanced customer satisfaction, and increased loyalty among Tesla owners.
  • Transferred from the Tempe location to open and lead front-of-house operations for the new Mesa location in August 2021.

Education

Engagement
10-2024

Foundations
01-2024

Skills

  • Team leadership
  • Customer service
  • Operational efficiency
  • Technical diagnostics
  • Safety compliance
  • Vehicle maintenance
  • Team collaboration
  • Client relations
  • Process improvement
  • Communication

Timeline

Service Supervisor

Tesla Motors
09.2024 - Current

Sr. Service Advisor

Tesla Motors
01.2022 - 09.2024

Lead Service Advisor

Tesla Motors
08.2021 - 01.2022

Service Advisor

Tesla Motors
08.2020 - 08.2021

Engagement

Foundations

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Jared Gregory