Jared Moody
Gilbert,AZ
Summary
Ambitious observer with exemplary listening and communication skills. Adept at planning, organizing and actively listening to engage the customer. Dedicated to keeping customers happy and maximizing employee participation. Experienced in sales, service, and leadership practices.
Overview
15
15
years of professional experience
Work History
Patient Care Advocate
Express Scripts
10.2017 - Current
- Resolved issues such as billing or communication problems that could affect care.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Facilitated communication between Pharmacy and Benefits
- Worked to improve and enhance patient lives through effective and compassionate care.
Senior Enrollment Representative
University of Phoenix
09.2018 - 09.2024
- Contributed to overall institutional success by actively participating in strategic planning sessions, committee meetings, and professional development workshops.
- Spearheaded the development of new programs to meet evolving student needs and market trends.
- Collaborated with cross-functional teams to develop targeted marketing strategies for prospective students.
- Improved student retention rates by providing exceptional customer service and addressing inquiries in a timely manner.
- Handled student case loads of up to 200 students at any given time.
Customer Service Representative
Fiserv
04.2017 - 08.2017
- Processed one time payments as a third party payment processor for over 200 companies.
Customer Service Associate II
PayPal
10.2014 - 04.2017
- Provide world-class customer service
- Manage contacts via phone for first contact resolution, or follow up for more in-depth work.
- Conduct meetings and collect data for system errors for both customers and front line agent systems.
- File fraud reports and security checks using Lexis-Nexis to verify individuals for security measures.
- Entered details such as payments, account information and call logs into the computer system.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Spirits and Beer Associate
Total Wine & More
02.2012 - 08.2014
- Shares product knowledge with customers while making personal recommendations.
- Demonstrates that customers come first by serving them with a sense of urgency.
- Works as a team member to provide the highest level of service to customers.
- Maintains friendly and professional customer interactions.
Assistant Store Manager
Blockbuster
07.2010 - 02.2012
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Coached the team on effective upselling and cross-selling methods.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Prioritized helping customers over completing other routine tasks in the store.
- Mentored new sales associates to contribute to the store’s positive culture.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
Bachelor of Science - Astronomy
Maricopa Community Colleges, Mesa Community College
Mesa, AZ08-2028
Certificate - Pharmacy
Pima Medical Institute
Mesa, AZ2010
High School Diploma -
Desert Ridge High School
Mesa, AZ2006
Skills
- Problem solving
- Relationship building
- Verbal and written communication
- Multitasking
- Goal setting
- Technologically Savvy
- Patient care
Timeline
Senior Enrollment Representative
University of Phoenix
09.2018 - 09.2024
Patient Care Advocate
Express Scripts
10.2017 - Current
Customer Service Representative
Fiserv
04.2017 - 08.2017
Customer Service Associate II
PayPal
10.2014 - 04.2017
Spirits and Beer Associate
Total Wine & More
02.2012 - 08.2014
Assistant Store Manager
Blockbuster
07.2010 - 02.2012
High School Diploma -
Desert Ridge High School
Bachelor of Science - Astronomy
Maricopa Community Colleges, Mesa Community College
Certificate - Pharmacy
Pima Medical Institute
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