Closing -
- Managed high-volume loan pipelines using Encompass Systems, ensuring compliance with FHA, Conventional, USDA, and VA regulations.
- Prepared and delivered accurate loan closing packages, collaborating with Loan Officers and external parties to meet tight deadlines.
- Reduced closing timeframes by effectively prioritizing tasks and collaborating with underwriters, processors, and title companies.
- Improved customer satisfaction with timely communication regarding loan status updates and requirements.
Funding -
- Trained and supervised team members while maintaining personal workload, enhancing overall department efficiency.
- Team lead funder for 4 + years, Company wide funder for 2+ years.
- Streamlined mortgage funding processes by implementing efficient workflow strategies.
- Achieved timely closings on loans while adhering to strict deadlines and regulatory requirements.
Wire Department/Accounting -
- Oversaw wire transactions with 100% documentation accuracy, coordinating with banks and teams to prioritize and execute under pressure.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.