Overview
Work History
Education
Skills
Timeline
Generic

Jarvis Reddick

Phoenix,Arizona

Overview

7
7
years of professional experience

Work History

Customer Service Representative 4

AHCCCS
02.2022 - Current
  • Determining eligibility of provider based on CMS guidelines
  • Research provider demographics in PECOS, follow CMS audit process/guidelines regarding compliance of Medicare Debt and billing practices and encounters
  • Asses risk level and in depth screening of provider to ensure excluded providers are eliminated from Medicard Review board
  • Studying statutes, rules, policy manual and clarifications
  • Attending training and conferring with supervisor and others to improve skills and maintain expert level of knowledge

Customer Service Representative 2

AHCCCS
05.2021 - 01.2022
  • Helps providers by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes
  • Delivers expertise by identifying and analyzing provider needs to ensure high satisfaction, growth and retention of business
  • Upholds our providers care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability
  • Maintains and tracks accurate data in various computer systems

Executive Administrative Assistant

AHCCCS
07.2018 - 05.2021
  • Performs extensive document creation/editing and preparing expense report submissions
  • Meeting logistics and preparation, providing detailed data, information and resources to leader and participants
  • Handle all personnel and confidential company materials with sensitivity, discretion and with a strong risk lens
  • Regularly strategizes, consults, and executes on several assignments/projects

Education

Bachelor of Arts - English (Literature)

Arizona State University
Tempe, AZ
06.2015

Skills

  • Understanding of AHCCCS Provider Enrollment Portal (APEP)
  • Understanding of rules and regulations relating to the determination eligibility to become an AHCCCS provider
  • Capability to listen, comprehend and offer advice to questions surrounding Medicaid enrollment
  • Organizes, updates, and files department’s forms, notes and archival data
  • Microsoft Office (Excel, Outlook, Word, Publisher, Project, PowerPoint, Access) knowledge

Timeline

Customer Service Representative 4

AHCCCS
02.2022 - Current

Customer Service Representative 2

AHCCCS
05.2021 - 01.2022

Executive Administrative Assistant

AHCCCS
07.2018 - 05.2021

Bachelor of Arts - English (Literature)

Arizona State University

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Jarvis Reddick