Jasia Taylor
Mesa
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Manager/Kitchen Cook
Gyfted Creations
Sierra Vista
05.2024 - 12.2025
- Directed team operations and resource allocation for design projects.
- Implemented efficient workflows to enhance project productivity and collaboration.
- Oversaw budget management and cost control for various creative initiatives.
- Facilitated communication between departments to ensure project alignment and success.
- Coordinated client meetings to gather requirements and present design concepts.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Customer Service Representative
Circle K
Sierra Vista
04.2022 - 05.2024
- Assisted customers with product inquiries and service requests.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of store shelves and displays.
- Resolved customer complaints efficiently and professionally.
- Monitored inventory levels and reported discrepancies to management.
- Provided information about promotions, sales, and loyalty programs to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Security Officer
Ford Security service
Memphis
01.2020 - 01.2022
- Monitored facility entrances to ensure unauthorized access was prevented.
- Conducted regular patrols to maintain safety and security throughout the premises.
- Responded promptly to alarms and incidents, following established protocols effectively.
- Documented daily activities and incidents in security logs for accurate record-keeping.
- Collaborated with law enforcement during investigations and emergency situations.
- Inspected security equipment regularly to ensure proper functionality and readiness.
- Provided excellent customer service by addressing visitor inquiries and concerns professionally.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Warehouse Packer
Are you game
Memphis
11.2018 - 01.2020
- Operated packaging machinery to maintain efficient production flow.
- Inspected products for quality control before packing procedures.
- Maintained a clean and organized workspace throughout shifts.
- Collaborated with team members to streamline packing processes.
- Followed safety protocols while handling materials and equipment.
- Labeled boxes, containers, and pallets for shipment purposes.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
- Verified accuracy of items picked against packing list.
- Inspected finished product packaging for quality assurance before sending out orders.
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Reported any damages or discrepancies observed during operations to supervisor.
Key Holder
Dollar General Market
Memphis
08.2012 - 01.2013
- Assisted customers in locating products and answering inquiries.
- Managed cash register operations and processed customer transactions.
- Organized merchandise displays to enhance store appearance and accessibility.
- Monitored inventory levels and communicated restock needs to management.
- Ensured cleanliness and organization of store areas, including sales floor and stockroom.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
Education
West Side High
Memphis, TNSkills
Customer service
- Budget management
- Workflow optimization
- Client communication
- Time management
- Cash handling
- Inventory management
- Strong teamwork
- Call center operations
- Merchandise upselling
- Service upselling
- Retail sales customer service
Timeline
Manager/Kitchen Cook
Gyfted Creations
05.2024 - 12.2025
Customer Service Representative
Circle K
04.2022 - 05.2024
Security Officer
Ford Security service
01.2020 - 01.2022
Warehouse Packer
Are you game
11.2018 - 01.2020
Key Holder
Dollar General Market
08.2012 - 01.2013
West Side High