Jasmie Suastegui

• Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
• Supported clients and providers throughout title application process, providing exceptional customer service and fostering
• Assisted in training new team members, sharing best practices and industry knowledge for comprehensive skill development.
• Streamlined workflow processes for increased productivity through effective team collaboration and organization.
• Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
• Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
• Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees on company policies, procedures, and best practices for optimal performance.
• Trained and mentored new employees to maximize team performance.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining welcoming atmosphere for patrons.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

• Entered data, generated reports, and produced tracking documents.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Maintained accurate records of all returned items, ensuring proper inventory management and control.
• Managed high volumes of daily customer inquiries relating to returns via phone, email, or chat channels while maintaining professionalism at all times.
• Assisted in reducing company losses by accurately identifying fraudulent return attempts.
• Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.

Adjuster-

• Maintained a high level of accuracy in data entry and processing tasks, reducing discrepancies in inventory.
• Identified patterns of in product discrepancies.

Quality control:

• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Improved product quality by conducting thorough inspections and identifying defects in timely manner.

Packer:

• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Fixed identified issues to improve workflows.
• Implemented quality assurance procedures to minimize non-conformances.

Customer service agent -

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Pulled orders quickly to maintain demanding productivity goals.
• Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
• Contributed to achievements of warehouse performance goals by consistently meeting or exceeding individual picking targets.
• Worked fast to meet assigned daily picking quotas.